Client Safety Navigator - SOMA Rise

HealthRIGHT 360•San Francisco, CA

About The Position

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery. SOMA Rise program participants are 18 and over adults who are under the influence of substances and need short term assistance and support. The team works to engage participants in health resources, however great or small. The program will operate in a 24-hour, welcoming, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction. Alongside providing a safe, comfortable space for clients, our emphasis is on supporting people at increased risk of substance use-related high-risk behaviors and trauma, homelessness, and death due to overdose. Priority will be given to clients’ safety, and all staff will be trained in OD Prevention, Recognition, Response and Narcan Administration. The Client Safety Navigator at SOMA RISE Program is responsible for directing program flow, ensuring adherence to COVID safety protocols, greeting people at the program entrance, monitoring both who enters and exits as well as program milieu, and ensuring and maintaining a safe environment for all program participants, staff, and visitors. Client Safety Navigator will utilize non-violent de-escalation strategies to address crisis situations and behavioral issues and ensure that the program space is safe and secure. May be required to work nights and weekends.

Requirements

High school diploma or equivalent.
First Aid certified within 30 days of employment.
CPR certified within 30 days of employment.
Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.
Experience working with people who use drugs and people experiencing homelessness.
We value a lived experience of homelessness, illicit drug use, and alcohol use.
Knowledge of trauma-informed care/treatment, co-occurring disorders, and harm reduction services.
Knowledge of substance use and health concerns of people who inject drugs and use substances, and who are experiencing homelessness.

Nice To Haves

Knowledge of Clinical documentation (treatment plans, progress notes, etc.).
Overdose prevention and Narcan administration.
Knowledge of street-life and street economy.
Knowledge of community-based organizations that work with individuals who are unhoused and/or who use substances.

Responsibilities

The Client Safety Navigator will supervise the entrance, check participants in along with Health Worker program staff when coming and going, check visitors in and direct them to a supervisor on duty.
As a part of a collaborative team, along with EMTs and supervisors, and Health Workers, Client Safety Navigator will ensure participants’ safety and comfort while they use program service, supporting them in adhering to the participant guidelines of the program.
The team works to engage participants in health resources, however great or small. Client Safety Navigator will model and demonstrate healthy COVID-19 transmission prevention behaviors, wearing appropriate PPE and practicing physical distancing, while they observe and monitor participants, and support them in meeting their needs in accordance with the program
Treat program participants with respect and dignity, interacting with them in a caring, non-judgmental manner, utilizing harm reduction and trauma-informed care principles.
Maintain supervision of program entrance to welcome in participants or visitors.
Ensure and maintain a COVID-19 safe and orderly environment for participants, staff, and visitors.
Direct and deflect foot traffic.
Verbally de-escalates tense, high pressure, and emotionally charged situations.
Contact emergency services as needed.
Foster a safe, respectful, and welcoming environment adhering to SOMA RISE Guidelines.
Maintain positive, respectful, non-confrontational behaviors at all times, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.
Make regular rounds to monitor program entrances, exits, offices, common areas, and perimeter and ensuring clients safety.
Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
Engage participants in compassionate ways to build motivation toward health initiatives in their own lives.
Respond to crises (e.g., conflict) and overdose with crisis de-escalation interventions and Narcan.
Attend the program milieu to help maintain safe space for participants (and their pets).
Work as active team member along with nurses, other health workers, janitors, Client Safety Navigators, drivers, and supervisors to maintain safety, calm tone, and cleanliness of program.
Chaperone “fresh air” breaks, “smoking breaks”, on-site food delivery service, and other onsite services.
Complete logs, document rounds and observations of the milieu, and every 30 minutes for sleeping participants.
Attend internal program staff meetings and administrative supervision including regular shift meetings and various ad hoc meetings.
Along with the Team, take ownership to ensure the overall quality of customer and health services at program and help shape our positive reputation with the surrounding community as a “Good Neighbor.”
Participate in ongoing trainings on radical hospitality, harm reduction, OD Prevention/Narcan Administration, anti-stigma, crisis response and de-escalation.
Basic drug knowledge, motivational interviewing, customer service, trauma-informed service provision, team-based care, and other related topics.
And perform other duties as assigned.