Client Scheduling Representative

VERITEXT LLC • Salt Lake City, UT

1d • Hybrid

About The Position

At Veritext, we focus on the details – so legal teams can focus on the case.

Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. In Client Scheduling (Mountain region), you will be responsible for scheduling meetings and depositions, responding to inquiries and providing our clients with state-of-the-art products and services that will meet their needs.

This Client Scheduling role works PST hours

Requirements

• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must possess excellent written and verbal communication skills
• Must be detail oriented, organized and be able to multi-task

Responsibilities

• Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner
• Schedule proceedings in our proprietary software ensuring complete, accurate and consistent information
• Assign appropriate resources (reporters, videographers, interpreters) with technology to match client needs on jobs
• Confirm assignments for the next business day
• Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable
• Provide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessary
• Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met
• Resolve issues and escalate as needed to ensure prompt and accurate resolution

Benefits

• Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance
• Healthy work-life balance: hybrid or remote work structure, paid time off, Paid Parental Leave, tuition reimbursement and more
• Employee equity and referral programs: when we succeed, you succeed!
• Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally
• Matched 401(k) to help you save for your future
• Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
• Earned wage access: get a portion of the wages you earned prior to payday
• Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
• Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed