Client Service Analyst

RR Donnelley•Chicago, IL

About The Position

Following corporate established guidelines coordinate and/or facilitate Continuous Improvement activities targeted at cost reduction, productivity and process optimization, and/or quality performance achievement. Evaluate process improvement opportunities, define process metrics, and develop improvement plans. Coordinate with other departments to identify and prioritize process improvements to achieve operational excellence.

Requirements

Able to translate previous work experience in to very good problem-solving skills and appropriately apply proven solutions.
Consistently deliver prescribed outcomes in a timely and accurate manner with appropriate guidance.
Apply existing processes and procedures to solve problems and may receive guidance for problems that are non-routine.
Able to apply very good functional computer knowledge in utilizing Microsoft Windows, MAC or other technical tools to complete work assignments.
May require knowledge of, or ability to quickly learn specialized software related to the position.
Requires good communication skills, both verbal and written.
Able to understand general business concepts and apply them when communicating with diverse groups of people when completing work assignments.
Bachelor's degree in discipline related to function of work
3 or more years relevant work experience
Knowledge of document control procedures

Responsibilities

Gathers, analyzes and interprets data through inspection and evaluation of current processes. Analyze trends or variations to define the problems.
Prepare reports, charts, tables and other visual aids to summarize operations and highlight findings.
Review standards and process document changes, additions and deletions following the Document and Data Control Standard Practice.
Ensure conformance with overall company standards relating to documentation and record systems.
Identify current procedural documents, obsolete documentation and practices not documented. Assign re-write to documents as appropriate.
Maintain all documentation needed to satisfy process standards including quality records, training records, non-conformance/corrective action records and internal audit records.
Monitor compliance to Non-conformance and Corrective Action Standard Practice to ensure effectiveness of process.
Assist in planning and preparing quality,procedural and process training by coordinating or performing training with appropriate parties.
Assist in the creation of presentations and training sessions for continuous improvement.
Participates and leads in identified improvement projects as required.
Performs other related duties and participates in special projects as assigned.