Client Service Associate Intern

Marsh McLennan

1d•Hybrid

About The Position

Marsh McLennan Agency's East Region is a leader in the employee benefits marketplace. Our associates simplify employee health and welfare benefits and risk management for regional, national, Fortune 500 and Fortune 1000 companies. We value integrity, collaboration, passion, innovation, and accountability, and we are committed to making a difference in the moments that matter for our colleagues, clients, and communities. BRIEF DESCRIPTION The primary role of the Client Services Associate is to support the Account Management and Client Service teams with the tactical deliverables within the services and products offered to our clients. This internship opportunity will provide exposure to the clients’ benefit plan design, plan audits and compliance reviews, account planning meetings, and strategic support within the client partnership.

Requirements

Working towards Bachelor’s Degree, preferably within Risk Management, Insurance or general Business
Effective analytical, math and problem solving skills, sound judgment, strong decision making ability, confidence to make difficult decisions and excellent communication skills
Must be organized, detail oriented and able to translate big picture ideas into client objectives.
Effective analytical, math and problem solving skills
Sound judgment, strong decision making ability and confidence to make difficult decisions
Excellent interpersonal, written and verbal communication skills
Ability to work well independently and as a team member
Must be organized, detail oriented and able to translate big picture ideas into client objectives
Ability to define problems, collect data, establish facts and draw valid conclusions
Must have ability to simultaneously handle multiple priorities and work in a team, fast paced environment
Ability to follow through on and successfully execute tasks while adhering to specified quality standards
Ability to prioritize projects and meet deadlines
Demonstrated ability to provide superior customer service and maintain positive relationships with client contacts
Must have computer skills proficiency and experience with MS Office suite (including Word, Excel and PowerPoint)
Proficiency in use of PC such as keyboard skills and electronic folder/file organization and management
Aptitude for learning internal systems, applications and internal work flow of the department
Must be able to effectively interact with people at all levels inside and outside of the Company.

Nice To Haves

Prior internship experience in a benefits brokerage, consulting, or insurance industry is preferred

Responsibilities

Client Services Assist with plan audits, including review of contracts, amendments and other documents, to ensure compliance and appropriate documentation is aligned with plan design
Assist in the preparation of the compliance and renewal checklists for assigned clients
Participate in the benchmarking analysis for assigned clients
Create and maintain online files for all clients
Research client plan documents to assist in answering client questions
Assist with the development and updates of newsletters, benefit summaries, enrollment presentations, and highlight brochures
Participate in special projects, including, dependent eligibility audits and benefit statements
Assist and support needs generated by the Compliance Department such as, but not limited to, review form 5500 data requests
Assist in filing stop loss claims
Assist Financial Consulting and/or Voluntary Benefits teams with project support as needed
Account Management Observe Account Management teams to establish and cultivate relationships within client organizations to build high levels of client satisfaction while executing proper client agreements
Participate with the development, implementation and management of client specific project plans
Assist with the preparation of strategic account planning meetings and annual executive summits
Assist with Spending Account and Employee Assistance Program request for proposal process and analysis
Assist with the creation of contract terms, rates, plans, schedules, resources, involvement, and service expectations
Research new sources of revenue within specific client services and products
Assist with the creation of revenue forecasts to sales management
Assist in the research phases which influence business performance and provide findings that will improve profitability and/or enhance revenue for MMA to Account Management teams
Develop and maintain skills, knowledge and proficiencies required to be effective in sales techniques and in support of client strategies, goals and objectives
Continually build knowledge and skills to keep pace with market trends.