Client Service Associate - Operations

Cerity Partners•Norfolk, VA

23h•$60,000 - $65,000

About The Position

The Client Service Associate - Operations provides operational support to our Wealth Managers and/or Principals, providing services for 100 to 200 clients. The Client Associate is a key member of the service team for each client and serves as the liaison that facilitates the relationship between the client and the custodian. Primary Responsibilities: Responsible for execution of all daily client transactions and activity. Interface with custodians and other professional interested parties on behalf of clients to complete client transactions and facilitate operational processes, providing information, guidance and instructions as circumstances dictate. These responsibilities include: Coordinate the set up and ongoing maintenance of client accounts at the custodians. Initiate and follow through with asset transfers. Coordinate cashiering needs such as wires, checks, EFTs, etc. Compile and complete necessary client and custodian paperwork. Troubleshoot and resolve client issues -- escalate internally with team or with custodian as required. Prepare annual and semi-annual investment portfolio reviews as well as any monthly or quarterly reports for clients. Communicate directly with clients and other interested parties, in both written and verbal formats, as needed to provide superior client service. Record all client contact and activity information into our CRM system. Provide other support to the client service teams as needed. Demonstrate professional, ethical, and courteous conduct in responsibilities and dealings with clients, prospects, COIs, colleagues, and other business entities. This includes compliance with legal, professional, and established firm standards of conduct. Uphold all Cerity Partner values as work is performed.

Requirements

Preferably 2+ years of experience in the Financial Services industry, with a broker-dealer, a mutual fund company, or a registered investment advisor.
BS/BA degree from an accredited college or university or equivalent experience preferred.
Series 65 preferred / required within first year of employment.
Strong MS Office skills required.
Ability to interact professionally with high-net-worth clients and institutions.
Flexible in day-to-day workflow.
Cooperative team player: willing to put team ahead of self.
Interpersonal Communications Detail-Orientation/Quality Focus Time-Management Analytical Skills Customer Focus Organizing Skills Business or Job-Specific Knowledge Team Orientation
Prolonged periods sitting at a desk and working on a computer.

Nice To Haves

Proficiency with Microsoft Excel Schwab Institutional, Fidelity Investments, Salesforce CRM, and/or Addepar a significant plus.

Responsibilities

Responsible for execution of all daily client transactions and activity.
Interface with custodians and other professional interested parties on behalf of clients to complete client transactions and facilitate operational processes, providing information, guidance and instructions as circumstances dictate.
Coordinate the set up and ongoing maintenance of client accounts at the custodians.
Initiate and follow through with asset transfers.
Coordinate cashiering needs such as wires, checks, EFTs, etc.
Compile and complete necessary client and custodian paperwork.
Troubleshoot and resolve client issues -- escalate internally with team or with custodian as required.
Prepare annual and semi-annual investment portfolio reviews as well as any monthly or quarterly reports for clients.
Communicate directly with clients and other interested parties, in both written and verbal formats, as needed to provide superior client service.
Record all client contact and activity information into our CRM system.
Provide other support to the client service teams as needed.
Demonstrate professional, ethical, and courteous conduct in responsibilities and dealings with clients, prospects, COIs, colleagues, and other business entities.
Uphold all Cerity Partner values as work is performed.