Client Service Consultant

Fiserv • Omaha, NE

1d

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Service Consultant What does a successful Client Service Consultant do at Fiserv? As a successful Client Service Consultant, you will assure client satisfaction by improving overall quality of all products and services enhancements with an existing, strategic client. You will oversee and be responsible for day-to-day File, transmissions, API and ODS operations for all client specific activities managed within the service team. What you will do: Collaborate with product development teams to understand functionality and features of new and existing products. Work closely with clients and internal partners to troubleshoot, research and resolve product inquiries and issues related to clients’ use of Fiserv products. Provide product support and troubleshooting guidance; escalate and coordinate resolution as needed. Deliver consistent, high-quality customer service by phone, in writing and through systems and procedures. Resolve customer inquiries using system knowledge, internal SME consultation and documented processes. Support other Analysts and provide cross-team consultation, helpdesks and client/product engagements. Provide on-call coverage and after-hours support on a rotating or as-needed basis to support non-business hours incident response.

Requirements

• Bachelor’s degree or equivalent work experience.
• Proven OPTIS experience, (typically 3+ years) in a client-facing product support, product analyst, technical support or similar role.
• Solid ability to understand complex business and technical concepts.
• Strong troubleshooting skills and experience resolving complex product-related issues.
• Ability to communicate clearly and effectively with clients, technical teams and business stakeholders—both orally and in writing.
• On-call and after-hours incident support as part of a rotation.
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
• Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

Nice To Haves

• Solid ability to understand complex business and technical concepts.
• Strong problem-solving skills and ability to build consensus.

Responsibilities

• Collaborate with product development teams to understand functionality and features of new and existing products.
• Work closely with clients and internal partners to troubleshoot, research and resolve product inquiries and issues related to clients’ use of Fiserv products.
• Provide product support and troubleshooting guidance; escalate and coordinate resolution as needed.
• Deliver consistent, high-quality customer service by phone, in writing and through systems and procedures.
• Resolve customer inquiries using system knowledge, internal SME consultation and documented processes.
• Support other Analysts and provide cross-team consultation, helpdesks and client/product engagements.
• Provide on-call coverage and after-hours support on a rotating or as-needed basis to support non-business hours incident response.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level