ESOP - Client Service Manager 1
About The Position
As a Client Service Manager 1 on our Employee Stock Ownership Plan (ESOP) Administration team, you’ll manage and provide consultation to several key client accounts handling all aspects of their ESOP plans. You’ll proactively build relationships with C-Suite executives, company owners, financial executives and HR personnel while balancing technical activities of the plans. Educating, teaching and handling their unique requests provides for a very valued partner experience with your clients. Here are a few examples of the kinds of things you'll do: Develop a working knowledge of ESOP technical requirements to create and propose solutions to meet client needs. Understand and implement key features on plan documents such as performing trust accounting, compliance testing and government reporting. Take the lead on client ESOP allocations, reports, participant stock statements, and distribution and cash management services. Communicate with clients proactively to assist with questions, plan complexity discussions, education, participant data, plan administration procedures, etc. As the #1 recordkeeper of Employee Stock Ownership Plans, Principal provides a wide range of expertise and support to our clients serving nearly 1,200 custom plans involving various levels of complexity. You will proactively assist clients in understanding requirements, plan language and provide a wide range of services and proactive consulting in a talented team environment.
Requirements
- Bachelor's degree or equivalent experience. (Accounting or Finance preferred)
- 6+ years related business experience.
- Previous ESOP exp is required.
- Strong accounting, numerical critical thinking, and analytical skills.
- Strong written and verbal communication skills, including problem-solving and persuasion/ negotiation skills.
- Open to occasional overnight travel (1-3 times per year) to participate in customer meetings and industry conferences. may be necessary.
- Ability to balance working independently with working in a team environment to meet customer needs and achieve overall goals.
- Possess a strong understanding of accounting and record-keeping systems and PC applications, including Excel proficiency.
Responsibilities
- Develop a working knowledge of ESOP technical requirements to create and propose solutions to meet client needs.
- Understand and implement key features on plan documents such as performing trust accounting, compliance testing and government reporting.
- Take the lead on client ESOP allocations, reports, participant stock statements, and distribution and cash management services.
- Communicate with clients proactively to assist with questions, plan complexity discussions, education, participant data, plan administration procedures, etc.
Benefits
- Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.
- Pension Eligible
- This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC).
- Investment Code of Ethics
- comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
