Client Service Manager I, Employee Benefits

Gallagher • Evansville, IN

2d

About The Position

Join Gallagher, a global leader in insurance and risk management, where your work truly matters. As a Client Service Manager I, you'll be at the heart of our client relationships, ensuring they receive exceptional service and tailored solutions. This role is perfect for someone who thrives on building connections, solving problems, and making a real impact.

In this role, you’ll manage a portfolio of accounts, ensuring clients feel supported and valued every step of the way. You’ll collaborate with our Account Executive team to deliver the best solutions during renewals and beyond. By cultivating strong relationships with clients and internal teams, you’ll help secure existing business and identify opportunities for growth. Your work will directly contribute to client satisfaction, retention, and the overall success of Gallagher.

Requirements

• Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Nice To Haves

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Responsibilities

• Manage a portfolio of accounts, ensuring clients feel supported and valued every step of the way.
• Collaborate with our Account Executive team to deliver the best solutions during renewals and beyond.
• Cultivate strong relationships with clients and internal teams
• Help secure existing business and identify opportunities for growth.
• Contribute to client satisfaction, retention, and the overall success of Gallagher.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level