Client Service Manager II

Gallagher•Ridgeland, MS

7h•Hybrid

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. At Gallagher, we’re united by a commitment to helping businesses and individuals thrive. As a Client Service Manager II, you’ll play a key role in delivering exceptional service to our clients. You’ll manage a portfolio of accounts, build strong relationships, and ensure our clients feel supported every step of the way. This role is perfect for someone who enjoys problem-solving, values collaboration, and wants to make a real impact. In this role, you’ll be the go-to person for your clients, ensuring their needs are met with care and efficiency. You’ll lead the renewal process, working closely with the production team to deliver tailored solutions. By cultivating strong relationships with clients and their teams, you’ll help secure existing business and identify opportunities for growth. Your work will directly contribute to client satisfaction, retention, and the overall success of our branch.

Requirements

A bachelor’s degree and 3+ years of client service or claims management experience, or a high school diploma/GED with 8+ years of experience.
An active Property and Casualty Insurance license
Proficiency in Microsoft Office tools.
Strong communication skills to explain complex issues in simple terms.
A self-directed approach to managing multiple priorities.

Nice To Haves

Previous insurance knowledge and financial acumen are a plus.

Responsibilities

Manage a portfolio of accounts, ensuring high-quality service.
Collaborate with internal teams to deliver timely and effective solutions.
Build and maintain strong client relationships.
Drive the renewal process and identify opportunities for additional services.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program