Client Service Manager

SPS-North America • Seattle, WA

9d • $74,000 - $80,000 • Onsite

About The Position

SPS Global is looking for a Client Services Manager - Mailroom, this full-time position is ideal for someone with 5+ years of relevant and supervisory experience looking for a stable place to work, learn, and develop. We are a cross functional team looking for someone eager to make a lasting contribution! We offer a robust benefits package including offering of: paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts, and a 401K with company match.

Requirements

• 5+ year experience in shipping & receiving, mailroom, copy/print, legal, insurance, or office services.
• High School Diploma or equivalent with a bachelor's degree preferred.
• Previous supervisor experience, preferably of at least 10+ personnel.
• Previous team development and performance management experience required.
• A positive and professional attitude with a willingness to go above and beyond for our customers.
• Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc.
• To be able to work both independently and in a team setting successfully.
• The capability to use/learn technology such as: handheld scanners, email, professional messaging.
• An ability to be bright, articulate, and neat in appearance.

Nice To Haves

• Six Sigma preferred

Responsibilities

• Oversee amazing customer service to our onsite operation by scanning/delivering/tracking/reporting in and outgoing business packages and mail (via UPS, USPS, Fedex, etc).
• Manage the onsite personnel in retrieving their packages and providing records management in person, by email, by phone, or similar methods.
• Supervise copy and print orders via client.
• Serve as the primary point of contact with the client and run any internal reporting and systematic needs for operational flow.
• Perform performance manage for onsite personnel with includes (but not limited to): timekeeping, performance evaluations, training, development, etc

Benefits

• paid time off
• paid holidays
• medical
• dental
• vision
• legal and life insurance
• transit program
• referral bonuses
• pet insurance
• EAP
• tuition discounts
• 401K with company match
• Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED