Client Service Manager

Gallagher • Rolling Meadows, IL

3d

About The Position

As a Client Service Manager III at Gallagher, you will play a pivotal role in helping our clients address risk, protect assets, and recover from losses. We are seeking a passionate, client-focused professional to join our growing team. If you're interested in assisting a diverse range of clients with issues that span from relatively simple to moderately complex, we want to hear from you.

Requirements

• Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Nice To Haves

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Responsibilities

• Take a leadership role in the renewal process to ensure the delivery of the best possible solutions to clients in a high-quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Build and nurture strong relationships with clients and collaborate with the sales team to achieve collective goals.
• Guide your team members in addressing a client's risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and robust talent development initiatives.
• Conduct periodic audits to ensure compliance standards and service levels are consistently met.
• Maintain accurate client and policy data and documents within Gallagher systems, utilizing the latest technology to enhance productivity and quality.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level