Client Service Representative (CSR)--Scheduling & Client Satisfaction

Lawn Doctor Granbury-Burleson-Weatherford•Granbury, TX

23d•$18 - $24•Onsite

About The Position

Barnes Lawn Doctor Western Rim LLC is a locally owned, well-established lawn fertilization and pest control company serving the Cresson, TX community and surrounding area for over 20 years. We are a Christian-led, people-first organization committed to excellence, integrity, and intentional service. Our Why Serve others. Serve each other. Serve Him. We value professionals who take ownership of their work, communicate clearly, and understand how their role directly impacts client loyalty and company performance. The Client Service Representative (CSR) is a trusted, front-line professional responsible for managing scheduling-related communications and driving client satisfaction. This role requires sound judgement, strong communication skills, and the ability to independently resolve issues while collaborating closely with operations and leadership. This position is ideal for an experienced CSR who thrives in a structured environment, understands client behavior, and can balance efficiency with a high-touch client experience.

Requirements

4+ years of client service, call center or client support experience
Demonstrated ability to manage high-volume client interactions independently
Strong phone presence with professional tone and active listening skills
Proven ability to resolve issues while maintaining client trust
Advanced computer skills and experience working across multiple systems and databases
Strong time management and prioritization skills in a fast-paced environment
Reliable transportation; this is an in-office role
Ownership mindset and accountability for outcomes
Calm, professional communication; especially in high-stress or escalated situations
Detail-oriented with a strong follow-through habit
Team-focused while comfortable working autonomously
Coachable, adaptable, and aligned with company values

Responsibilities

Independently manage client scheduling, rescheduling, service skips, and special requests
Serve as the primary point of contact for scheduling and service-related inquiries
Proactively communicate with clients through pre-notification calls and ECU outreach
Confidently handle client concerns, de-escalate issues, and escalate appropriately when needed
Respond to calls, voicemails, emails, and text messages within one business day
Accurately document all client interactions, resolutions, and notes in company systems
Process client payments with accuracy and attention to detail
Drive client feedback initiatives, including review requests and NPS follow-ups
Support retention efforts by identifying at-risk clients and coordinating next steps
Coordinate free service calls and special treatments in alignment with company processes
Leverage CRM and communication platforms to improve efficiency and service outcomes