Client Service Representative Lab Courier

MultiCare Health System • Tacoma, WA

6d • $23 - $33

About The Position

The Customer Service Rep (CSR)Lab Courier is responsible for daily administrative functions of Laboratories Northwest ensuring a high level of customer service is provided to all and patient and department confidentiality is maintained. The incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients. Occasional, limited driving as needed.

Requirements

• High School diploma or equivalent
• Depending on assigned area, MA-P license may be required
• Minimum one (1) year of experience in a laboratory setting or providing customer service support
• Current WA State driver's license
• Proof of a safe driving record (which meets established MultiCare Standards) obtained by a motor vehicle report from the appropriate state
• Minimum one (1) year of experience in a laboratory setting or providing customer service support

Responsibilities

• daily administrative functions of Laboratories Northwest
• providing telephone-based customer service
• documents communications with clients
• handles specimen transportation
• performs accessioning of specimens into the data management system
• provides prices
• places lab orders
• corrects various report and billing errors
• maintains courier vehicles
• dispatches couriers to clients
• Occasional, limited driving as needed.

Benefits

• competitive salary
• medical
• dental
• retirement benefits
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED