Buckeystown Veterinary Hospital- Client Service Representative

VetEvolve•Buckeystown, MD

14d

About The Position

VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals. Hear why our veterinarians are "Happy Here" on our videos page! Summary: The Veterinary Client Service Representative plays a crucial role in ensuring an exceptional client experience by collaborating with other on the front desk team, managing client communications, and maintaining smooth daily operations. This position requires strong communication, customer service skills, and a passion for helping pets and their owners.

Requirements

Strong leadership and team collaboration skills.
Excellent verbal and written communication abilities.
Proficiency in veterinary practice management software (e.g., Cornerstone, Avimark, ezyVet).
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Compassionate, patient, and professional demeanor.

Nice To Haves

Previous experience as CSR (or veterinary assistant) in a veterinary or medical setting.
Knowledge of veterinary terminology and procedures.
Experience handling customer complaints and conflict resolution.

Responsibilities

Greet clients and pets with warmth and professionalism.
Schedule appointments efficiently and manage appointment flow.
Handle client inquiries via phone, email, and in-person.
Provide accurate information on services, policies, and pricing.
Assist clients with check-in, check-out, and payment processing.
Address and resolve client concerns with empathy and professionalism.
Maintain and update client records in the practice management system.
Process payments, invoices, and financial transactions accurately.
Ensure timely and accurate billing to clients/customers and manage accounts receivable effectively.
Confirm compliance with hospital policies and veterinary regulations.
Work closely with veterinarians, technicians, and management to ensure smooth clinic operations.
Communicate important client and patient information to the medical team.
Assist with patient admissions, discharges, and follow-up calls.