Client Service Representative

VCA Animal Hospitals

9d•$18 - $19

About The Position

JOIN OUR FAMILY! Are you looking to be a part of a hospital team that feels like family, while having the support and resources to push your career forward? If so, we would love to connect with you! VCA Alexandria Animal Hospital is seeking a Client Service Representative to join our one-of-a-kind growing 12-doctor practice! Our hospital has been serving the DMV area since 1942. We are a state of the art, AHAA accredited, General Practice and believe in providing the best possible care to our patients. We are Client Centered & Pet Focused. At VCA Alexandria we have a unique culture in our hospital that values each person’s individual skill and personality. Whether you are an experienced or looking for something new, our team is ready to partner with you. The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care. The position of a CSR is instrumental to our success in providing high quality medicine in a professional, respectful, compassionate manner. Hours are from 11am to 7pm and include Saturday rotation hours. See below for some of the qualifications and abilities we are seeking.

Requirements

At least one year of proven past experience in client service
High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and people—as well as awareness and understanding of others’ reactions
Proven decision-making skills to choose the most appropriate course of action
The ability to integrate new information into problem-solving
Proficiency in Microsoft Office
Willingness to work non-traditional hours, including weekends
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence