Client Service Supervisor

SPS-North America • New York, NY

7h • $25 - $26

About The Position

The Client Services Supervisor – Print & Mail Services is responsible for overseeing daily print and mailroom operations at Moody’s while ensuring service excellence, operational efficiency, and strong client partnership. This role provides hands-on operational leadership, supervises onsite staff, maintains production standards, and serves as the primary escalation point for print and mail-related services.
Leadership & Client Partnership
• Serve as the primary onsite lead for Print & Mail Services operations.
• Act as the main point of contact for Moody’s stakeholders regarding services.
• Proactively engage clients to ensure a best-in-class customer experience.
• Address service escalations and implement corrective action.
• Participate in operational meetings and provide updates to leadership.
Operational Oversight
• Supervise and coordinate daily mailroom and print production activities.
• Oversee sorting, organizing, and distribution of incoming mail and packages.
• Ensure accurate logging and tracking of courier deliveries and outbound shipments.
• Monitor print queue, production timelines, and service level adherence.
• Ensure compliance with safety standards including lifting protocols (up to 50 lbs.).
Print Production & Quality Control
• Review job orders to confirm specifications and production timelines.
• Ensure high-quality production of black-and-white and color print jobs.
• Oversee finishing services including mounting, trimming, laminating, and binding.
• Conduct quality control checks to maintain presentation standards.
• Identify process improvement opportunities to enhance efficiency.
Equipment Management & Vendor Coordination
• Maintain print equipment in optimal working condition.
• Perform first-level troubleshooting and coordinate service calls.
• Serve as liaison with equipment vendors and service providers.
• Minimize downtime through proactive monitoring.
Inventory & Administrative Management
• Manage paper and supply inventory levels.
• Monitor usage trends and forecast supply needs.
• Maintain accurate service logs and operational documentation.
• Ensure compliance with SPS reporting standards.
Financial & Performance Accountability
• Support cost control initiatives and operational efficiency targets.
• Monitor staffing levels and overtime to align with budget.
• Track service metrics and KPIs (volume, turnaround time, quality).
• Contribute to business reviews and performance reporting.

Requirements

• High school diploma or equivalent required; Associate’s degree preferred.
• 2–5 years of experience in print production, mailroom, or workplace services.
• Prior supervisory experience preferred.
• Proficiency in Microsoft Office Suite.
• Strong leadership and client-facing communication skills.
• Ability to lift up to 50 lbs.

Responsibilities

• Serve as the primary onsite lead for Print & Mail Services operations.
• Act as the main point of contact for Moody’s stakeholders regarding services.
• Proactively engage clients to ensure a best-in-class customer experience.
• Address service escalations and implement corrective action.
• Participate in operational meetings and provide updates to leadership.
• Supervise and coordinate daily mailroom and print production activities.
• Oversee sorting, organizing, and distribution of incoming mail and packages.
• Ensure accurate logging and tracking of courier deliveries and outbound shipments.
• Monitor print queue, production timelines, and service level adherence.
• Ensure compliance with safety standards including lifting protocols (up to 50 lbs.).
• Review job orders to confirm specifications and production timelines.
• Ensure high-quality production of black-and-white and color print jobs.
• Oversee finishing services including mounting, trimming, laminating, and binding.
• Conduct quality control checks to maintain presentation standards.
• Identify process improvement opportunities to enhance efficiency.
• Maintain print equipment in optimal working condition.
• Perform first-level troubleshooting and coordinate service calls.
• Serve as liaison with equipment vendors and service providers.
• Minimize downtime through proactive monitoring.
• Manage paper and supply inventory levels.
• Monitor usage trends and forecast supply needs.
• Maintain accurate service logs and operational documentation.
• Ensure compliance with SPS reporting standards.
• Support cost control initiatives and operational efficiency targets.
• Monitor staffing levels and overtime to align with budget.
• Track service metrics and KPIs (volume, turnaround time, quality).
• Contribute to business reviews and performance reporting.

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED