Client Services Account Manager
About The Position
AKA NYC is an award-winning, fully integrated advertising agency with unparalleled expertise across the arts & entertainment, leisure, travel, retail, and tourism sectors. We are content-forward and data-fueled with a proven record of delivering cross-platform campaigns that get results. We are proud to partner with some of the most iconic names in entertainment, culture, and live experiences. Our client roster includes Broadway’s biggest shows, world-renowned institutions like The Metropolitan Museum of Art , vibrant attractions such as The New York Botanical Garden , and dynamic sports organizations like the Harlem Globetrotters. From the magic of live theatre to the energy of stadiums and the wonder of cultural landmarks, we craft campaigns that connect audiences with real experiences – providing real stories, real emotions and real connections. We are looking for an Account Manager to join our Client Services team. This individual will liaise with all departments to provide strategy and planning across multiple theatrical accounts. Reporting to the Senior Vice President, Head of Theater, the Account Manager is a full-time position that is based in New York City.
Requirements
- 3-5 years of experience as a client account executive or related role (ideally servicing the entertainment industry).
- Ability to manage client relationships and expectations
- Can anticipate and deliver against client needs
- An entrepreneurial spirit; proven record for being a self-starter, proactive, and the ability to work autonomously
- A natural problem-solver
- Someone who can lead and develop strategies on behalf of our clients
- Understands and delivers against financial goals
- Proficiency in Microsoft Office, particularly MS PowerPoint and Excel, as well as Asana.
Responsibilities
- Client Collaboration: Support the Group Account Director or Account Lead in delivering excellent client service, ensuring that all client requests are handled in a timely manner.
- External Collaboration: Establish and maintain excellent relationships with external stakeholders such as ticket vendors, theater press teams, and other specialist agencies to ensure excellent perception of AKA and our work within the industry.
- Campaign Management: Translate briefs into action to disseminate to internal teams, monitor progress throughout the agency, and ensure timely delivery.
- Meeting Management: Manage the preparation for client meetings with a prepared agenda, ensuring that clear goals and action items are agreed, and outstanding items have appropriate follow-up.
- Financial Management: Ensure weekly billing takes place on your accounts and support the Account Director or Lead in managing budgets
- Team Collaboration: Assist with training and coaching Account Coordinators. Anticipate peak workload periods and proactively escalate potential challenges while proposing solutions to maintain strong client service and team performance.
Benefits
- Comprehensive healthcare & dental – 100% employer-paid for employees
- Generous PTO policy, plus ½-day Summer Fridays to make the most of sunny days
- Hybrid work model – a balance of in-office collaboration (minimum three days per week) and flexibility
- Continuous growth & learning – annual Training & Development fund to sharpen your skills
- Financial wellness perks – student loan repayment or tuition assistance based on tenure
- Paid parental leave – up to 12 weeks to support growing families
- Sabbatical opportunities – recharge and return inspired with paid time off for long-term employees
- A pet-friendly office – because great ideas come with great company
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
