Client Services Administrator
About The Position
The Client Services Administrator serves as the first point of contact for the families we serve and is responsible for managing inbound and outbound referrals in a fast-paced, often busy environment. The Client Services Administrator answers incoming calls from individuals seeking food assistance and assists in scheduling client appointments. This position will work in collaboration with the Client Services Coordinator and Nutrition Educators. The Client Services Administrator may assist families with government benefits applications during higher volume hours. They provide excellent customer service to clients, and work to assist in the smooth operation of the department.
Requirements
- High School Diploma or equivalent education required.
- Bilingual: English/Spanish.
- Ability to maintain a pleasant and calm demeanor under pressure in a fast-paced environment.
- Excellent organizational skills, with attention to detail.
- Ability to speak clearly and communicate effectively using various communication mediums, e- mail, written correspondence, phones, etc.
- Excellent computer and technology skills; ability to type 50 WPM, schedule video conference using a variety of software such as Teams, Zoom, etc.
- Working knowledge of MS Suite; Excel, Word, SharePoint, PowerPoint
- Experience working with at-risk, vulnerable populations.
- Sensitivity to diverse populations with sound judgment and the ability to serve people in a compassionate, patient, friendly, and courteous manner, showing sincere interest in people’s concerns.
- Strong moral compass with ability to exercise discretion, including a demonstrated impartiality to certain organizations, agencies, groups, or individuals.
- Strong communications skills, both written and verbal, with comfort and ability to speak publicly and teach others.
- Strong grammar, spelling, and math skills.
- Positive attitude, flexibility, and good sense of humor.
- Must have access to reliable transportation.
Responsibilities
- Responsible for answering incoming phone calls and handling all inbound referrals to provide food assistance to families in need.
- Utilizes our Case Management Software to complete intake with clients, track assistance, coordinate referrals, and leverage reporting tools to best support the organization’s overall mission and vision.
- Ensures necessary grant and demographic information is obtained and tracked from participating clients, then compiled in a timely and accurate manner for weekly, monthly, quarterly, and annual reports.
- Educates clients about services Feeding South Florida offers to reduce food access barriers and end hunger including our Senior Programs, Children Programs, Nutrition Education, and Job Training Programs.
- Refers clients to appropriate community partners for additional services and our agency network for ongoing food assistance.
- Screens clients for services by asking questions to determine eligibility and scheduling appointments to assist.
- Maintains positive relationships with clients, community partners, government agencies, and volunteers.
- Assists management as necessary.
Benefits
- Full medical, dental and vision insurance
- 401K matching contribution
- Paid Time Off (PTO)
- a diverse team that is representative of the community we serve
- continuous learning opportunities
- a high- performance culture that will help challenge and grow your skill set
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
