Personal Lines - Client Services Analyst I

Cincinnati Financial

5h • $45,000 - $55,000

About The Position

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
The Cincinnati Insurance Companies' Personal Lines Operations department is currently seeking a client services analyst to develop test matrices and test cases that are applied during user acceptance testing for the PLD Diamond system.
Salary: The pay range for this position is $45,000-$55,000 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Requirements

• technical aptitude
• personal lines knowledge including coverages, forms, practices and processes
• data analytics skills
• strong written and oral communication skills
• attention to detail
• has excellent customer service and communication skills
• is team oriented
• takes initiative
• has strong decision making, logical thinking and judgement skills
• demonstrated experience with Microsoft® Excel
• working knowledge of Agile/Scrum practices

Nice To Haves

• bachelor's degree preferred; will consider an associate's degree with previous Personal Lines insurance experience

Responsibilities

• offer analysis of system requirements and specification documentation
• rate and execute test cases that require self-direction, creativity, and system knowledge
• document defects discovered through test execution
• validate defects have been resolved
• research system problems and issues
• analyze data and reports
• communicate effective system workflows or processes to users
• be an advocate for the agents' workflow and business interests
• identify and research trends and issues among system users

Benefits

• Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
• We offer a variety of benefits and amenities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree