Client Services Associate
About The Position
We’re hiring! If you’re a people‑focused, detail‑oriented professional who enjoys keeping an office running smoothly, this role is for you. We’re seeking a Client Services Associate to support daily operations, deliver exceptional service, and create a welcoming experience for employees and visitors. ⭐ About the Role As a Client Services Associate , you’ll be the heartbeat of our workplace experience. You’ll handle mail and package operations, support office supplies and shipping and receiving, organize supply inventories and equipment management, assist with meeting room setups, and provide hospitality and occasional reception coverage. This position is ideal for someone who excels in a fast‑paced environment, loves helping others, and takes pride in maintaining a polished, organized workspace.
Requirements
- High School Diploma or equivalent
- 1+ year of experience in customer service, office support, or similar preferred
- Strong communication and multitasking skills
- A proactive, solutions‑oriented mindset
- Comfort learning new systems and processes
- Professional appearance and demeanor
- Ability to lift/move 40–60 lbs
- Frequent walking, bending, standing, and light manual activity
- Ability to operate common office equipment
Responsibilities
- Receive, sort, and distribute all inbound mail and packages
- Process outbound mail, shipments, and tracking documentation
- Maintain accurate chain‑of‑custody records
- Notify employees of incoming deliveries and coordinate pickup
- Perform shipping and receiving tasks for supplies, materials, and equipment
- Verify packing slips, inspect shipments, and report discrepancies
- Organize and maintain warehouse areas for cleanliness and efficiency
- Load/unload items using proper safety techniques
- Monitor and restock office supplies
- Ensure printers/MFDs are functional and stocked
- Keep the Business Service Center neat and organized
- Submit and follow up on work orders
- Monitor stock levels of office and warehouse supplies
- Replenish inventory and support ordering when needed
- Keep storage areas neat and labeled for easy access
- Set up meeting and conference rooms
- Support pantry, barista, or kitchen areas
- Perform light cleaning and maintenance tasks
- Assist with internal office moves
- Provide backup front desk/reception coverage
- Deliver friendly, professional service to employees and guests
- Handle sensitive or urgent requests with discretion
Benefits
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
