Client Services & Community Outreach Manager

Touching Hearts•Venice, FL

1d•$50,000 - $68,000

About The Position

Touching Hearts at Home serves Sarasota and Charlotte Counties with compassionate, relationship-based, non-medical in-home care. We help seniors and adults remain safe, independent, and connected at home—through companionship, personal care support, dementia/Alzheimer’s support, post-hospital support, and daily living assistance. Position Overview This is a hands-on leadership role combining client services operations with community referral development . You’ll be the hub that keeps intake, onboarding, and scheduling moving—while building trusted relationships with local referral partners. Why this role is different You’ll help build a high-quality agency from the ground up—where relationships, dignity, and reliability are the product.

Requirements

2+ years in home care, hospice, home health, senior living, or healthcare outreach
Proven relationship-building and follow-up discipline
Strong phone skills and comfort with intake/conversion
Organized, checklist-driven, and calm under pressure
Valid driver’s license and reliable transportation (local travel)

Responsibilities

Manage inbound leads: answer calls, qualify needs, schedule assessments, follow up
Coordinate client onboarding and start-of-care checklists
Coordinate caregiver onboarding readiness and documentation
Support scheduling and coverage (including call-outs and urgent fill needs)
Maintain CRM/referral database and weekly activity reporting
Build referral relationships (SNF/ALF/rehab/hospitals/physicians/geriatric care managers/elder law)
Represent the agency at community events and partner meetings