Client Services Consultant (Newport New, VA)

Magnit•Newport News, VA

2d•$55,000 - $65,000•Hybrid

About The Position

About the Role The Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s services to our clients. Located on-site, this position will work closely with vendors, client hiring managers, and cross-functional teams, utilizing our award-winning software, Magnit VMS to ensure smooth service delivery. Location: This is a hybrid role working 3 days onsite in Newport News, VA.

Requirements

Bachelor’s degree or equivalent combination of education and relevant work experience
3+ years of experience in Management Service Provider (MSP) client services, account management in staffing, or full cycle recruitment.
Experience working with VMS platforms (e.g., Magnit VMS, Fieldglass, Beeline) preferred
Experience with contingent workforce programs, staffing vendors, or payroll operations
Strong working knowledge of Microsoft Office Suite
Excellent communication and interpersonal skills; ability to build rapport with diverse stakeholders (hiring managers, vendors/staffing suppliers, candidates)

Responsibilities

CSC is responsible for the day-to-day delivery of Magnit’s products/services
The CSC must maintain quality client service and day-to-day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
Depending on the size of the team, the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently
Implement new processes or enhance current processes to strengthen efficiencies
Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete Magnit VMS records
Handle critical Employee Relations issues, requesting support and guidance as required
Resolve and follow-through, in a timely manner, all issues related to the worker
Escalate to the OM/PM any serious issues that may jeopardize Magnit’s position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources.
Facilitate the fulfillment of temporary requisitions through Magnit’s systems (Magnit VMS) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency