Client Services Coordinator

SG Services, Inc.•Bloomington, IN

About The Position

Numero Group is seeking a Client Services Coordinator. The Client Services department handles all communication between Numero Group and the artists and stakeholders we work with , and artists and stakeholders we will potentially work with. This position entails answering and directing emails and phone calls from clients about a wide range of topics, working with clients to provide the needed information for taxes and royalty payments, filing contracts and metadata into our database systems, creating new and updating existing client information in our database, submitting expense reimbursement forms and general problem solving and handling the ad hoc administrative needs of the A&R and Client Services team. The role is responsible for a variety of evolving tasks and responsibilities , including but not limited to those mentioned above and further outlined below. This position requires strong computer skills, flexibility, excellent interpersonal skills , and the ability to work well with all levels of internal management and staff, as well as third-party clients and artists. The ideal candidate will be a skilled, compassionate communicator experienced working with many different types and styles of people, an aptitude for spreadsheets , and an extra strong eye for detail. The ability to proactively stay on top of tasks, organize their work , and consistently follow up with issues or questions is critical.

Requirements

2-3 years office experience
Exceptional organizational skills and attention to detail and accuracy
Excellent written and verbal communicator
Must be highly motivated, willing to take initiative and be able to focus on many different projects in a fast-paced environment
System oriented with strong information gathering and monitoring skills
Meticulous attention to detail with strong organizational administrative and analytical skills
Discretion with confidential information
Proficiency in Microsoft Office (e.g. Excel), Google Docs/Sheets, Dropbox

Nice To Haves

Familiarity with FileMaker and Airtable a plus
Previous music industry is not required, but familiarity with music copyright and royalty basics is a plus

Responsibilities

Handle all general administrative needs of the Client Services team
Act as the front line for incoming client services related inquiries by phone and email
Issue requests to clients for documentation & payment information
Submit payment and expense requests
File contracts, associated metadata, and additional royalty payment information correctly in our database and storage locations
Program penny rate and mechanical royalties, and review royalty reports for errors
Liaise with Third Party Vendors and Internal Accounting Team to investigate and troubleshoot issues and errors, and ensure accurate data for client financial payments
Maintain and update client database using Accurint, Songview, newspapers.com, and other tools to help contact artists, songwriters, producers, label owners, and next of kin
Manage internal consistency of data across contacts, contracts, schedules of masters & compositions
Gather metadata to fill out publishing ingestion spreadsheets and deliver to publishing team
Research (should any other research type of tasks be mentioned)