Client Services Coordinator

Housing Authority of the Birmingham District•Birmingham, AL

About The Position

Under the direct supervision of the Client Services Manager, the Client Services Coordinator is responsible for managing daily HABD community Centers activities, including, but not limited to, the coordinator of activities and programs and developing external partnerships to support the centers programs. This position requires mature judgment in developing and administering federal programs and staff coordination. All center activities must support The Housing Authority of the Birmingham Districts (HABD) mission, strategic goals, and objectives.

Requirements

Bachelors Degree from an accredited college or university in recreation, education, social work, or related field, with a minimum of two (2) years of experience in community service and six (6) months of supervisory experience.
Or an associates Degree or two (2) years of acceptable college coursework from an accredited college or university in recreation, education, social work, or related field, with a minimum of four (4) years of experience in community services and one (1) year of supervisory experience.
Some positions may require possession of a valid drivers license and the ability to be insurable under HABDs automobile insurance plan at the standard rate.
To perform this job successfully, the employee should have strong computer skills (e.g., MS Word, Excel, PowerPoint, and Outlook). Must be able to learn other computer software programs as required by assigned tasks.

Nice To Haves

Knowledge of team sports, coaching, and other related experience is preferred.
An equivalent combination of education and experience may be considered

Responsibilities

Supervises the community center staff, monitors time and attendance, evaluates staff performance, administers disciplinary actions, and plans programs of events or schedules of activities.
Enforces center rules and regulations, conducts routine inspections to identify possible hazards or unsafe conditions, administers first aid according to prescribed procedures, and notifies emergency medical personnel when necessary.
Plans, organizes, trains, and supervises the work of direct reports.
Establishes and maintains a comprehensive filing system for community centers records, forms, reports, etc.
Reviews and resolves resident complaints according to established procedures.
Maintains accountability of center inventory, center usage, equipment usage, time and attendance, supplies, etc.
Evaluates recreational areas, facilities, programs, and services to determine effectiveness. Recruits and directs the activities, attendance, and work schedules of volunteers.
Serves as the HABD Summer Youth Campsite, Internd, and Jobs Programs Coordinator. Prepares, maintains, and submits reports promptly using data tracking systems such as Tracking At A Glance (TAAG).
Schedules and coordinates field trips and activities for youth, including but not limited to obtaining parental permission. Funds field trips in advance and ensures all participants are public housing residents.
Works with property managers and maintenance staff in identifying areas needing preventive maintenance, housekeeping, resident resources, etc.
Assists other departments/divisions with communicating with residents and distributing correspondences (i.e., flyers, phone calls, etc.), facilitating or organizing various training courses related to housekeeping, financial courses, family self-sufficiency, Section 3 and workforce development, etc.
Maintains the TAAG system for sites using the HABD TRIAGE System of Management and data tracking and input.
Performs other related duties as assigned.