Client Services Coordinator

Pero Family Farms Food Company LLC•Delray Beach, FL

1d•Onsite

About The Position

The Client Services Coordinator is responsible and accountable for the necessary functions requested to provide support to the Client Services team while learning and developing an understanding of all products, services, and processes within the organization. This includes sole responsibility for data entry and coordinating necessary communication to ensure all orders are followed through from placement of order, shipment, troubleshooting, and invoicing. Interaction is needed with diverse departments within the Pero organization and clients, while learning the proper channels to communicate the needs of the sales team is important to understand and practice. The Client Services Coordinator is responsible for monitoring Ops activities and order processing.

Requirements

Bachelor's degree in business administration, supply chain management, or a related field.
3+ years of proven experience in client services, customer relations, or account management, preferably in the food manufacturing industry.
Strong communication (written and verbal) and interpersonal skills, with the ability to build rapport and collaborate with internal and external teams.
Excellent organizational and multitasking abilities, with a keen attention to detail in a fast-paced environment.
Proficiency in project management tools and CRM software, as well as Microsoft Office suite.

Responsibilities

Order Management
Receive and process client orders accurately and efficiently.
Coordinate with internal teams to ensure timely delivery of orders.
Address any issues or concerns related to orders, such as delays or quality issues.
Maintain accurate records of client interactions, service requests, and resolutions using designated software systems.
Support your team so that they can promptly respond to client requests, providing accurate information and addressing concerns effectively.
Ability to access coolers and be exposed to cold temperatures to preview product and pack samples as necessary.
Trend Analysis and Forecasting
Learn to review reports and analyze data to track client satisfaction levels, service metrics, and identify areas of improvement.
Proactively communicate trends and forecasting insights to Managers to facilitate strategic decision-making and ensure alignment with the client’s needs.
Communication and Coordination
Collaborate with cross-functional teams such as sales, operations, and finance to coordinate resources, schedule appointments, and resolve any service-related issues.
Help support your Client Services team to better build and maintain strong relationships with clients, understanding their unique requirements and preferences to deliver personalized service.
Problem Solving
Proactively identify and address potential issues or challenges that may impact client satisfaction.
Implement corrective actions to prevent recurring issues and improve overall client experience.
Additional Administrative Tasks
Assist and train other support service staff and sales representatives to ensure all sales processes are complete and customers’ needs are met.
Proactively answer phones and emails.
Assist with trouble reports and placement of rejected products.
Assist with additional tasks and/or projects as asked.