Intern - Helpdesk - Client Services (Summer 2026)
About The Position
Willkie Farr & Gallagher LLP is looking for an Client Services Intern to join our 2026 Summer Internship program to support the Information Technology department. Willkie is an elite international law firm with approximately 1,300 lawyers across 16 offices in six countries. The Client Services Intern will provide technical phone support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices. The ideal candidate will be in the process of pursuing an undergraduate degree in information technology, computer science, or similar field with previous professional and customer support experience. Candidates should be intellectually curious and have the ability to adapt to changing priorities, and maintain confidential information at all times. Additionally, candidates will have strong computer skills and the ability to multitask in a fast-paced environment. This a great opportunity to gain valuable hands-on IT experience in a law firm environment. Candidates should be willing to work 35 hours weekly starting June 2026 through August 2026 for 10 weeks, with the possibility to extending into the academic year. Dates to be announced once finalized. In-office presence in the New York office may be required based on the department’s business needs. At Willkie, we believe great people are the key to our success. If you are looking to work in a friendly, collaborative environment that affords unique opportunities to expand your professional development, this role is for you
Requirements
- Ability to work from June through August.
- Pursuing an undergraduate degree in Information Technology, Computer Science, or similar field.
- Experience working in a support room, help desk, or technical support environment, including troubleshooting hardware and software issues for end users.
- Experience in computer resource room or computer lab setting, including assisting users with equipment and ensuring availability of shared technology resources.
- Must have excellent customer service skills, communication skills and be a team player.
- Ability to build interpersonal relationships.
Responsibilities
- Provide support to end user by assisting with equipment access, answering technical questions, and resolving IT related issues.
- Ensures all requests from users are logged and escalation procedures are followed. Maintains problem status/resolution information in ticketing database.
- Ensure SLAs are met by reviewing the Help Desk inbox and tickets. Escalate issues and collaborate with the appropriate IT teams to find resolutions.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
