Client Services Lead, Enterprise Partnerships

Attain•Chicago, IL

About The Position

As our Client Services Lead – Enterprise Partnerships, you will serve as the primary strategic and operational partner for our most valuable platform clients. Your role is to ensure seamless execution, deepen relationships with these key partners and deliver industry-leading audience and measurement solutions. You will play a pivotal role in managing high-touch relationships, proactively addressing complex challenges and collaborating cross-functionally to enhance Attain’s presence within the programmatic ecosystem. The ideal candidate has a strong background in ad-tech client services, data activation and measurement, combined with a strategic mindset to support the continued success of our largest partners. As our Sales Team continues to grow, we are looking for a Client Services Lead who will serve as a primary strategic partner for Attain’s key advertiser and agency relationships. Reporting to the Associate Director of Client Services, you will be responsible for the end-to-end success of client campaigns—from strategic planning and data activation to performance measurement and long-term retention. You are a hands-on expert in the programmatic and data landscape, acting as a trusted advisor to clients while ensuring operational excellence in every engagement. Your digital media expertise and relationship-building skills will be the foundation that helps our customer base scale as our offerings expand beyond insights, programmatic media, and measurement.

Nice To Haves

5+ years of experience in digital advertising, with a strong focus on audiences, measurement and insights
Deep knowledge of DSPs and ad platforms, audience targeting and measurement offerings, particularly within our enterprise partnerships list
Proven track record of managing and scaling key partnerships
Proven experience developing scalable playbooks, sales collateral, and operational workflows that enable non-technical teams to successfully sell and service complex data products.
Strong analytical skills with the ability to interpret campaign and audience performance, providing actionable recommendations, client communication and measurement reporting
Exceptional project management skills and the ability to juggle multiple high-priority initiatives
Experience with pre-sale feasibility checks, partner enablement and technical troubleshooting
A consultative approach to upselling data activation and measurement solutions
Proficiency in Excel (Pivot Tables, VLOOKUPs, data analysis) and BI tools (Looker, Tableau, or similar)
5+ years of experience in digital advertising, programmatic media, or data-driven marketing.
Deep expertise in the ad-tech ecosystem, including DSPs, SSPs, DMPs, and data-driven insights.
Bachelor’s degree in Marketing, Business, or a related field.
Proven ability to build and upsell media execution and measurement strategies to traders, agency teams, and executives.
Strong analytical skills with the ability to translate complex data into actionable strategic insights for clients.
Excellent presentation and organizational skills, with experience managing multiple high-value priorities in a fast-paced environment.

Responsibilities

Act as the primary point of contact for platform partners, ensuring a seamless experience with Attain’s data and measurement offerings
Provide dedicated support for ongoing campaigns, ensuring clients maximize value from Attain’s audience and measurement solutions
Review campaign and audience performance regularly, providing proactive insights and recommendations for optimization
Work closely with Product and Engineering teams to ensure seamless integrations and resolve technical issues
Lead education sessions and enablement workshops for Attain’s audience and measurement solutions within partner teams
Collaborate with the broader Client Services team to standardize processes and scale best practices
Identify upsell opportunities for additional audience segments, measurement solutions, and deeper integrations
Build case studies and success stories to reinforce Attain’s value proposition in-market
Support outbound go-to-market initiatives with sellers to expand adoption within our enterprise partners
Evaluate data availability, audience feasibility, and measurement suitability for incoming RFPs from enterprise partners
Collaborate with internal teams (Product, Engineering, and Sales) to identify solutions that align with client needs
Troubleshoot potential data activation or measurement challenges before launch
Lead the day-to-end relationship for a portfolio of high-value accounts, acting as their primary point of contact to ensure strategic alignment and satisfaction.
Oversee the entire lifecycle—from initial kick-off and onboarding to final reporting—ensuring measurable business growth through data-driven recommendations.
Partner with Sales to identify upsell opportunities and expand Attain’s data activation and measurement footprint within existing accounts.
Work with Product and Engineering teams to surface client feedback and influence the development of new data and measurement solutions.
Contribute to the development of scalable playbooks and best practices for campaign management and client communication.
Provide guidance and share best practices with Client Services Managers and Specialists on the team.