Client Service Lead

SPS-North America • New York, NY

1d • $39 - $42 • Onsite

About The Position

We are seeking a skilled, proactive, and service-driven Client Services Lead with key responsbilities being Facilities & Operations to lead daily facilities management and support a high-performing workplace environment. This onsite role is ideal for a hands-on problem solver who thrives in fast-paced, client-facing settings and takes pride in creating a safe, efficient, and well-maintained workspace.

Requirements

• 5–7+ years in facilities operations, office management, or a hands-on operational role.
• Strong working knowledge of building systems (HVAC, plumbing, electrical, general maintenance).
• Excellent administrative, documentation, and organizational skills.
• Comfortable performing light physical tasks and navigating a large workspace.
• Ability to prioritize and manage multiple tasks in a fast-moving environment.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office; familiarity with work order systems preferred.

Nice To Haves

• Experience in a corporate, commercial, or client-facing environment.
• Vendor management and contract coordination experience.
• Leadership or team management exposure.
• Knowledge of health, safety, and compliance standards.
• Ability to operate independently and make informed decisions with minimal supervision.

Responsibilities

• Serve as the onsite lead for day-to-day facilities operations, ensuring the workspace remains safe, functional, and optimized.
• Provide direction and support to SPS employees onsite.
• Perform hands-on troubleshooting and minor repairs, including furniture adjustments, basic plumbing fixes, lighting replacements, and light carpentry.
• Conduct routine walkthroughs to identify maintenance needs, safety concerns, and operational improvements.
• Coordinate and oversee vendor services (HVAC, electrical, plumbing, janitorial, pest control, and more).
• Submit, track, and close out work orders with accuracy and urgency.
• Maintain detailed logs, service documentation, and preventative maintenance schedules.
• Support office moves, furniture installations, space configurations, and general workplace setup.
• Assist with emergency response procedures and provide after-hours support when needed.
• Execute desk moves, including monitors and basic technology setup.
• Act as the central administrative point of contact for all facilities and office operations.
• Communicate effectively with building management, internal teams, and external vendors.
• Track invoices, service reports, expenses, and facilities-related approvals.
• Support employee onboarding/offboarding from an access and workspace standpoint.
• Maintain inventory of supplies related to facilities, janitorial, and office operations.
• Assist with scheduling, reporting, and coordination for facilities projects and upgrades.
• Deliver an exceptional customer service experience to employees, visitors, and client representatives.
• Escalate operational issues appropriately while ensuring timely and effective resolution.
• Collaborate closely with operations leadership to align on priorities, service levels, and improvements.
• Represent the facilities function with professionalism in a client-facing environment.

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed