Client Services Manager- Minneapolis, MN
About The Position
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come for the job, stay for the career. We are Canteen.Job SummaryThe Client Services Manager has direct customer service contact with our clients in support of our vending programs by analyzing business performance and developing and executing new programs. This position assists in operational set-up, expediting day-to-day service problems, preparing Executive Summaries, proformas, conducting financial analyses, and making recommendations to improve profitability. The goal is to provide outstanding service to our customers that builds and sustains long-term relationships, resulting in high customer satisfaction and contract renewals and extensions.
Requirements
- Bachelor’s degree with a minimum of three years of service business/account management experience required, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account management
- Proven financial analysis skill set
- Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation required
- Demonstrated ability to use both analytical and intuitive judgment and sound decision-making in interpreting, developing, and applying new methods and policies that affect the business
- Proven ability to work independently and to grow and maintain long-term positive internal and external work relationships
- Demonstrated ability to prepare, analyze, and present business reviews to Client contacts that explain our programs in detail and make recommendations for additional growth opportunities
- Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements
- High level of proficiency in Excel, Word, and Outlook required
- PowerPoint software experience preferred
Nice To Haves
- PowerPoint software experience preferred
Responsibilities
- Assure accurate and timely financial reporting
- Inspect reports and summaries to look for possible gaps
- Perform ongoing analysis of the portfolio of business managed by analyzing vendor, client, and Canteen One financial performance
- Make recommendations and present information to the corporate client’s contact
- Assure accurate financial expectations for renewals/bids in working with the Sales group
- Facilitate meetings with internal resources to address issues
- Build, maintain, and sustain relationships with clients
- Have quarterly meetings and business reviews with all top 20 customers
- Serve as a communication point for all of Canteen One and ensure all relevant information is facilitated throughout the entire Canteen One organization
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
