Client Services Manager l Naperville, IL l Hybrid

Sedgwick•Naperville, IL

3d•$87,000 - $100,000•Hybrid

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Client Services Manager l Naperville, IL l Hybrid Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands? Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service. Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights. Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career. Enjoy flexibility and autonomy in your daily work, your location, and your career path. Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs. ARE YOU AN IDEAL CANDIDATE? We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion. PRIMARY PURPOSE OF THE ROLE: To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention.

Requirements

Bachelor's degree from an accredited college or university preferred.
Colleague to pursue CPCU, AIC and/or ARM or other related designation required.
Eight (8) years of related experience or equivalent combination of experience and education required to include three (3) years as an Account Representative OR five (5) years adjuster experience including one (1) year in a supervisory capacity.

Responsibilities

Performs client renewal and Client Service Instruction preparation for assigned clients.
Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.
Educates the client on loss data - drivers of cost impacting assigned programs.
Coordinate project activity.
Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
Identifies issues that impact customer satisfaction.
Identifies and solicits cross selling opportunities.
Coordinates client contracts.
Performs other duties as assigned.
Supports the organization's quality program(s).
Travel as required.
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
Provides support, guidance, leadership and motivation to promote maximum performance.

Benefits

Flexible Work Schedule
Referral Incentive Program
Opportunity to work from home
Career development and promotional growth opportunities
A diverse and comprehensive benefits offering including medical, dental vision, 401K on day 1
medical
dental
vision
401k and matching
PTO
disability and life insurance
employee assistance
flexible spending or health savings account
other additional voluntary benefits