Client Services Project Coordinator

TransPerfect • Washington, DC

8d

About The Position

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Who We Are: TransPerfect Legal (TL) empowers legal professionals to leverage AI, analytics, and multi-language technology across e-discovery, forensic consulting, due diligence, privacy, managed review, and staffing projects. TLS delivers software and service solutions to every Am Law 200 and Global 100 firm, and the majority of Fortune 500 corporate legal departments. TransPerfect Legal is a division of the family of companies that form TransPerfect. What You Will Be Doing: We are seeking goal-oriented, organized, energetic, and talented individuals who have a passion for problem-solving. With primary responsibilities in the areas of Project Management, Logistics, and Quality Assurance, the mission of the Client Services team is to retain and grow client relationships by orchestrating the entire project lifecycle and delivering a superior level of customer service.

Requirements

• Minimum Bachelor’s degree or its equivalent
• Flexibility to work rotating shifts on a weekly basis, including some weekends and evenings.
• Superior written and spoken communication skills in English.
• Strong attention to detail and an outgoing personality, with willingness to take initiative on new projects
• Ability to work in a fast-paced and team-oriented environment; collaborating with numerous teams across multiple departments, all with the goal of providing exceptional client service and delivering a superior product to all clients at all times.
• Willingness to work under pressure, juggling multiple projects and deadlines simultaneously, all while remaining calm, collected, and professional.
• Desire to build external relationships with clients, and internal relationships with peers/coworkers from other departments

Responsibilities

• Respond to client requests for new project initiatives, by closely monitoring external and internal email correspondence.
• Collaborate with various members of the production, tech and sales teams to assess the scope of work and produce cost estimates.
• Frame project instructions, specifications and deadlines within our internal job-tracking system.
• Serve as the primary point of contact for clients and third party vendors.
• Manage client relationships and set expectations in increasingly narrow timeframes.
• Oversee full project lifecycle; monitor and communicate project progress; ensure strict adherence to deadlines, protocols and budgets and ultimately produce high quality deliverables.
• Experienced candidates will be called upon to provide training and guidance on best practices to support process improvement and optimization and to aid in scoping and developing technical solutions.
• Perform other special projects or duties when required.

Benefits

• comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks.
• You even get your birthday off because let's face it, we're stoked that you were born.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level