Client Services Project Manager (Cell Gene Therapy)
About The Position
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. As a Client Services Project Manager II at Thermo Fisher Scientific's Biosciences Division, you will contribute to ensuring successful delivery of Cell and Gene Therapy products and exceptional customer service. Working under the direction of Strategic Alliance managers, you will manage a portfolio of Commercial Supply Agreement customers, ensuring smooth post-execution support by collaborating with internal cross-functional teams, coordinating purchase orders, inventory, supporting documentation for order release holds on orders, and managing the regular customer-facing order review meetings. Serves as the internal link between departments, maintaining direct communication with both internal stakeholders and external customers Initiates the involvement of appropriate internal teams, maintains ongoing communication and ensure deliverables meet company and customer standards. Work under the direction of the Strategic Alliance Manager, to review and align quarterly forecasts and support annual price notification activities as required. Collaborate effectively with the global team- including Operations, Logistics, LCS Customer Service and other key partners-to address customer needs and resolve issues efficiently. Coordinates inventory review for single lot availability, and coordinates with internal partners to secure inventory not yet available for production or shipment. Performs other related duties as the need arises and/or assigned
Requirements
- Bachelor's Degree plus 2 years of customer facing experience, preferably in the life sciences industry
- Strong understanding of GMP/GxP requirements and quality management systems
- Excellent organizational and planning abilities with demonstrated experience managing multiple complex projects
- Advanced communication and presentation skills; able to effectively engage with clients and internal stakeholders
- Proficient in project management tools and MS Office applications (Excel, PowerPoint, etc.)
- Detail-oriented with excellent documentation and process compliance skills
- Self-directed while collaborating effectively in a matrix environment
- English fluency required; additional languages beneficial
Nice To Haves
- Preferred Fields of Study: life sciences, healthcare, business or related field
- Project Management certification preferred
- Experience with relevant systems like Salesforce, GPMS, TrackWise preferred
- Demonstrated financial acumen and budget management capabilities
Responsibilities
- Manage a portfolio of Commercial Supply Agreement customers, ensuring smooth post-execution support by collaborating with internal cross-functional teams
- Coordinate purchase orders, inventory, supporting documentation for order release holds on orders
- Manage the regular customer-facing order review meetings
- Serve as the internal link between departments, maintaining direct communication with both internal stakeholders and external customers
- Initiate the involvement of appropriate internal teams, maintains ongoing communication and ensure deliverables meet company and customer standards
- Work under the direction of the Strategic Alliance Manager, to review and align quarterly forecasts and support annual price notification activities as required
- Collaborate effectively with the global team- including Operations, Logistics, LCS Customer Service and other key partners-to address customer needs and resolve issues efficiently
- Coordinate inventory review for single lot availability, and coordinates with internal partners to secure inventory not yet available for production or shipment
- Perform other related duties as the need arises and/or assigned
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
