Client Services Representative (Aspire Non-QM)

Redwood Trust Inc•Englewood, CO

8h•$65,000 - $80,000•Hybrid

About The Position

The position requires experience in a mortgage role involving loan processing, loan purchases or other functions with solid mortgage product and data knowledge. Strong attention to detail and process, clear communication skills, and outstanding client service support are key factors. The successful candidate will have a high level of interaction with internal parties (Underwriting, Lock Desk, Funding, IT) and external parties (loan originators, custodians, servicers, and other 3rd party service providers). This role is hybrid based out of our Englewood, CO office.

Requirements

Preferred High School diploma.
3+ years of recent mortgage industry experience.
3+ years of recent processing experience.
Analytical thinking ability, diplomacy and professionalism.
Strong interpersonal and communication skills, both written and oral.
Technologically savvy, with the ability to work in varied systems, Proficiency with Excel & Word.
Experience with loan origination systems, document management, or other mortgage-related processing systems.
Able to handle multiple tasks and manage workload independently.
Organized, detailed-oriented, and maintain reliable follow-through.

Responsibilities

Daily point of contact may include interaction with loan originators, secondary marketing, underwriting, loan delivery, and IT departments.
Full understanding of operational policies, with the ability to convey requirements clearly and concisely to clients and manage changes as applicable.
Manage and answer product questions and escalate complex product/underwriting issues to appropriate parties.
Coordinate with Underwriting and Lock Desk to process underwriting and product exception requests.
Coordinate with Appraisal and Due Diligence vendors to process appraisal review requests to meet service level agreements.
Ensure the flow of accurate and timely loan data; quickly diagnose issues and inconsistencies for mortgage loan data.
Facilitate the delivery of data, loan files, and collateral files to vendors supporting the loan purchase process.
Provide process improvement requirements to the internal technical team in support of constant improvement in conduit work systems.
Condition and pipeline management follow-up for both credit and collateral documents.
Manage time and activities to agreed-upon service level turn times and quality metrics.
Provide analytics and documentation to support asset acquisition and investment decisions.
Create and distribute various lock and operational reports.