Client Services Representative (CSR)
About The Position
At Polaris Pharmacy Services, we’re more than a pharmacy — we’re a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we’re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support. Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job — we provide competitive pay, robust benefits, and genuine opportunities for career advancement. If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us. Job Summary: The Client Services Position is an external position for a long-term care pharmacy providing services to skilled nursing facilities and assisted living facilities.
Requirements
- Good organizational skills and detail oriented
- Basic math and analytical skills
- Computer knowledge is a must.
- Ability to read, write, speak and understand the English language.
- Ability to physically perform light lifting.
- Must be able to work various shifts and days.
- High School diploma or equivalent required
- Pharmacy technician licenses/certifications required by state regulations and state of practice or med tech certificate
Nice To Haves
- Previous pharmacy experience preferred
- Knowledge of brand name/generic medications
Responsibilities
- Identify early warning signs of potential issues and problem solve
- Conduct customer training to support roll-out of programs and services
- Educate customers on utilizing key pharmacy programs and technology
- Build relationships with facility administration and staff
- Follow all applicable government regulations including HIPAA
- Other duties as assigned; Job duties may vary depending on business needs
- Single Point of Contact for customers
- Customer Focus Visits
- Medication cart audits
- Medication Room Audits
- Medication cycle fill checks
- Working offsite by traveling to visit our facilities in the area
Benefits
- Medical, Dental, and Vision insurance
- 401 (k) (available for Part Time & Full Time EEs)
- Company Paid Life insurance
- Short-term and Long-term disability insurance
- Tuition reimbursement
- Personal Time Off (PTO)
- Competitive pay with annual performance reviews and merit-based raises
- Career growth potential
- Annual on-site voluntary Flu Vaccines
- Employee referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
