Client Services Representative I | KOXC

Clay Lacy Aviation

15d•$20 - $26•Onsite

About The Position

At Clay Lacy Aviation, we’ve built a legacy of excellence by combining innovation, safety, and exceptional service. We’re looking for people who share our passion for aviation and our commitment to doing the right thing. Here, curiosity and continuous learning are valued, and teamwork is essential. If you’re ready to contribute your skills in a supportive, high-performing environment where every detail matters, you’ll find opportunities to grow your career and be part of shaping the future of private aviation. Position Summary The Client Services Representative I is a central part of the Front Office Team. As the first and last impression of Clay Lacy Aviation, this high-profile department carries a special responsibility. The Client Services Representative's demeanor should reflect the quality of Clay Lacy Aviation to our guests with a positive attitude. The ideal candidate will also have a warm welcoming smile, an outgoing personality and a can-do approach to any task!

Requirements

Create strong customer relations and deliver customer-centric solutions.
Take on new opportunities and challenges with a sense of urgency and enthusiasm.
Work collaboratively with others to meet shared objectives.
Communicate a clear understanding of the needs of varied audiences and modes.
Gain the trust and confidence of others through honesty, integrity, and authenticity.
Must have a valid C Class Driver’s license with a clean driving record.
This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
Excellent communication skills with fluency in reading, writing, and spoken English
Excellent personal presentation and interpersonal skills.
Speaking -- Talking to others to convey information effectively.
Coordination -- Adjusting actions in relation to others' actions.
Time Management -- Managing one's own time and the time of others.
Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation -- Actively looking for ways to help people.
Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
Highly computer literate and proficient in Microsoft Suite
Strong organizational skills
Highly detail-oriented
Comfortable working independently
Thrives in a fast-paced environment
Adept problem solver
Deadline driven
High school diploma or equivalent.

Nice To Haves

Associate degree preferred.
One + years of aviation client relations experience preferred; luxury hotel or other luxury hospitality industry background will be considered.

Responsibilities

Greets passengers, pilots, and flight attendants.
Coordinates every detail of their arrival and departure including catering, ground transportation, hotel, restaurant, and golf reservations.
Arrange fuel orders and other ground services for the aircraft.
Answer customer emails and phone calls in a timely manner
Perform Operator duties as required
Ensure clients have a smooth reservation, arrival, and departure experience.
Knowledge of Clay Lacy Aviation operations and attention to detail.
Performs other front of house functions.
Maintains Lobby clean and replenished
Other responsibilities as requested or assigned.
Other duties and tasks assigned

Benefits

We are committed to supporting employees in their adoption of a healthier and more active lifestyle.
We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available.
Through our benefits programs, we strive to support the needs of our employees and their dependents by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.
Our benefits are a valuable part of the total rewards that Clay Lacy Aviation offers you and your families.
We offer you a robust benefits package and other resources that help you take care of yourself and your family.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume