Client Services Representative II, KSNA | Sun-Thu 5:00am-1:30pm

Clay Lacy Aviation•Santa Ana, CA

44d•$26 - $31•Onsite

About The Position

At Clay Lacy Aviation, we’ve built a legacy of excellence by combining innovation, safety, and exceptional service. We’re looking for people who share our passion for aviation and our commitment to doing the right thing. Here, curiosity and continuous learning are valued, and teamwork is essential. If you’re ready to contribute your skills in a supportive, high-performing environment where every detail matters, you’ll find opportunities to grow your career and be part of shaping the future of private aviation. The Client Services Representatives (CSRs) are a central part of the Front Office Team. As the first and last impression of Clay Lacy Aviation, this high-profile department carries a special responsibility. The CSR’s demeanor should reflect the quality of Clay Lacy Aviation to our guests with a positive attitude. The ideal candidate will also have a warm welcoming smile, an outgoing personality and a can-do approach to any task. Location: Santa Ana, CA (KSNA) Compensation: $26.29 - $30.50; Eligible for comprehensive benefits. Shift: Sunday - Thursday: 5:00am - 1:30pm Friday/Saturday: OFF

Requirements

Must have a valid C Class Driver’s license with a clean driving record.
This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays.
Excellent communication skills with fluency in reading, writing, and spoken English
Excellent personal presentation and interpersonal skills.
Speaking -- Talking to others to convey information effectively.
Coordination -- Adjusting actions in relation to others' actions.
Time Management -- Managing one's own time and the time of others.
Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation -- Actively looking for ways to help people.
Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
Highly computer literate and proficient in Microsoft Suite
Strong organizational skills
Highly detail-oriented
Comfortable working independently
Thrives in a fast-paced environment
Adept problem solver
Deadline driven
High school diploma or equivalent required.
Must pass pre-employment drug testing and background check

Nice To Haves

College degree in Hospitality or equivalent preferred
Three to five years of aviation client relations experience preferred.
Candidates from the luxury hotel or broader luxury hospitality industry will also be considered if coming from outside aviation

Responsibilities

All responsibilities of Client Services Representative I
Serves as concierge to passengers and pilots to ensure clients have a smooth reservation, arrival, and departure experience.
Establish long-term, trusted relationships by delivering the highest level of personalized service.
Regularly interact with customers and tenants to promote the FBO and ensure a high level of customer satisfaction
Contribute to the training and development of CSR I and other FBO employees
Resolve customer complaints and escalate to supervisor as needed
Daily involvement in interdepartmental huddle calls
Activity work between Client Services team, Concierge, and Line Service to promote highest client Experience
Valet/ Greeter vehicle and inventory management
Actively involved in the continuous safety requirements as per LAWA and CLA policies
Produce daily reports as needed by Management
Perform nightly specific duties as required by closing check list
FBO 360/HUB- Billing of all clients and assist with any billing disputes
Track and update all notes pertaining to Airport restrictions and addendums
Perform duties for Accounting- Corridor
Other responsibilities as requested or assigned.

Benefits

We are committed to supporting employees in their adoption of a healthier and more active lifestyle.
We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available.

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