Client Services Representative
About The Position
The Client Services Representative is responsible for supporting and addressing client needs through a range of service-related activities. This role acts as a liaison between the company, showrooms, and clients, ensuring clear communication and seamless coordination. The representative provides accurate product information, resolves issues efficiently and effectively, and delivers a high level of customer satisfaction. Additionally, this position requires maintaining professionalism and confidentiality while contributing to the overall success and value of the organization.
Requirements
- High School diploma or General Education Degree preferred
- Prior client service experience preferred
- Strong data entry skills
- Fast and accurate typing skills
- Proficiency in Microsoft Office Applications, including Outlook and live chat platforms
- Experience managing email communications and professional correspondence
- Excellent verbal and written communication skills
- Ability to remain courteous and respectful, especially under pressure
- Strong ability to multi-task and work within a fast-paced environment
- Team player with a positive attitude
- Strong active listening skills
- Patience and empathy in client interactions
- Effective problem-solving skills
Responsibilities
- Deliver exceptional customer support by assessing client needs and managing high volumes of calls and web chats to ensure maximum satisfaction
- Respond promptly and professionally to client inquiries, providing accurate information on products, availability, and company processes
- Resolve product and service issues by investigating concerns, coordinating with warehouse teams, and implementing timely, effective solutions
- Build and maintain strong client relationships through empathy, professionalism, and a customer-first approach
- Serve as the primary point of contact for assigned showrooms, strengthening partnerships and driving positive business outcomes
- Collaborate cross-functionally with internal departments to fulfill client requests efficiently and streamline service operations
- Accurately perform data entry and process orders, reserves, samples, book requests, and new client account registrations
- Maintain clear, professional communication with clients and team members while consistently adhering to company policies and procedures
Benefits
- Competitive rate
- Comprehensive medical, dental, and vision insurance with HSA option
- 401(k) plan with a 4% company match
- 15 PTO days, floating holiday option, and paid holidays
- Collaborative and professional work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
