Client Services Representative

Fieldprint • Mount Laurel Township, NJ

1d • $18 • Onsite

About The Position

The Client Services Representative provides customer support by problem solving, troubleshooting, and responding to external or internal user requests via phone, chat, or email.
This is an on site position located in Mt. Laurel, NJ. This position pays $18hr. Shift is 11am-7pm, Monday-Friday.

Requirements

• Ability to work in an inbound/outbound call center environment
• Strong time management and organizational skills
• Proficiency in M.S Office Suite
• Excellent written, verbal and telephonic communication skills
• Detailed oriented and able to manage multiple tasks or projects.
• The candidate we are seeking will have at minimum a high school diploma or equivalent.

Responsibilities

• Answering incoming calls, emails or messages from clients
• Proving prompt, professional and accurate responses to inquires
• Educating clients on company offerings
• Investigating and troubleshooting client problems, concerns or complaints
• Maintaining accurate client records and databases
• Providing product or service information when applicable: Educating clients about the company's offerings, explaining features, benefits, and any other relevant details to assist with client needs
• Resolving client issues: Investigating and troubleshooting client problems, concerns, or complaints, and working towards finding satisfactory resolutions to ensure client satisfaction.
• Managing client accounts: Maintaining accurate client records and databases, updating contact information, and documenting relevant details of client interactions for future reference.
• Collaborating with internal teams: Liaising with various internal departments such as account management, IT, and operations to address client needs, relay information, and coordinate efforts to provide exceptional client service.
• Maintaining knowledge base: Staying updated on product knowledge and company policies to provide accurate and up-to-date information to clients.
• Meeting performance targets: Achieving individual and team goals related to client satisfaction, retention as set by the organization.
• Providing exceptional customer service: Ensuring a positive and personalized client experience by actively listening, empathizing, and going the extra mile to exceed expectations.
• Identifying escalation: Understanding the appropriate conversation details to escalate support to the appropriate internal staff member, when applicable

Benefits

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• Employee referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED