Client Services Representative

Abbott • Richmond, VA

1d • $17 - $34 • Onsite

About The Position

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Client Services Representative Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity Our location in Richmond, VA currently has an entry-level opportunity for a Client Service Representative . This role is ideal for individuals looking to start or grow their career in customer service within a dynamic and supportive environment. The Client Services Team plays a critical role in shaping Abbott Rapid Diagnostics’ image with its customers, vendors, and business partners. Abbott RDX emphasizes the importance of this role by selecting Client Services Representatives who are committed to knowledgeable, responsive, helpful, and courteous interactions with every caller. A Client Services Representative handles inbound customer service and supply order calls, as well as responds to customer emails. This is a full-time position in office only with a compensation of $18/hour Shift: Monday - Friday 9:00 AM - 6:00 PM EST

Requirements

• A high school diploma or GED
• Strong verbal and written communication skills
• Problem-solving skills
• Self-disciplined and self-sufficient

Nice To Haves

• +3 years of Customer Service experience
• A four-year degree from an accredited college or university is strongly preferred
• Call center experience strongly preferred
• Worked in a metrics-driven environment

Responsibilities

• Demonstrate drive to provide outstanding customer service with clear verbal and written communications
• Answer phones, research questions, and document all customer interactions
• Flexibility to operate in several systems or platforms and balance tasks throughout the workday
• Ability to multitask in handling customers on various reporting platforms
• Fostering a customer service culture that strives for 100% customer satisfaction
• Strong computer skills on various computer systems
• Positive and helpful attitude
• Punctuality and attendance
• Initiative and attention to detail
• Flexible work schedule (shifts run from 8 am EST through 8 pm EST)

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees