Manchester Vets - Client Services Representative

Manchester Veterinary Services • Manchester, MD

14h

About The Position

The Client Services Representative (CSR) is the first and last point of contact for clients and plays a critical role in client satisfaction, communication, and hospital flow. This position requires professionalism, empathy, attention to detail, and the ability to multitask in a fast-paced veterinary environment. CSRs support both client needs and clinical teams to ensure efficient, compassionate care for patients and their owners.

Requirements

• Strong customer service and communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Professional demeanor with strong attention to detail
• Ability to handle emotionally charged situations with compassion
• Basic computer proficiency
• Ability to work as part of a team

Nice To Haves

• Prior experience in a veterinary hospital or medical office
• Experience using Cornerstone or similar veterinary PIMS
• Knowledge of veterinary terminology
• Cash handling, credit card, and Care Credit experience

Responsibilities

• Greet clients and patients warmly, in person, by phone, and electronically (email/text)
• Schedule appointments accurately and efficiently
• Manage appointment flow and communicate delays or changes
• Obtain and verify client and patient information
• Provide clear explanations of hospital policies, estimates, and procedures
• Handle difficult or emotional client situations with empathy and professionalism
• Support clients during sensitive visits, including euthanasia appointments
• Process payments (cash, credit, check, and Care Credit)
• Accurately enter charges, invoices, and payments in the Practice Management System (Cornerstone)
• Review and confirm estimates and invoices with clients
• Manage daily cash drawer and end-of-day procedures as assigned
• Handle prescription refill requests and client communications per protocol
• Maintain accurate medical and client records
• Coordinate communication between clients and medical staff
• Assist with intake, discharge instructions, and follow-up communications
• Maintain front desk cleanliness and organization
• Follow established hospital protocols and SOPs
• Support scheduling coverage needs, including flexibility for emergencies or staffing gaps

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed