Client Services Specialist

Pike Corporation•Lakewood, CO

1d•$21 - $24

About The Position

General purpose of job. Briefly describe the job’s primary purpose or contribution to the department or organization. The Client Services Specialist position provides client and company relations support by gathering and collecting necessary job data to facilitate the successful execution of assigned work. This role also performs entry level design work. Pike Engineering offers a wide variety of benefits including but not limited to Medical, Dental and Vision Insurance; Paid Time Off; 401(k); Health and Dependent Care Flexible Spending Accounts; Employee and Dependent Basic Life Insurance; Employee and Dependent Basic Accidental Death & Dismemberment; Short Term Disability; Long Term Disability; Critical Illness; Accident and Whole Life Insurance; Legal Services, Identity Theft, and Cyber Security; Employee Discounts and Service Awards. All health care benefits are available upon election on day one (1) of your employment with Pike. The compensation range for this position is between $21.00 and $24.00.

Requirements

REGULAR ATTENDANCE is required.
High school degree or GED.
0-1 Year(s) Experience
Ability to read and interpret documents such as procedure manuals, operational procedures, etc.
Ability to write simple correspondence.
Ability to effectively present information in one-on one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to perform these operations using units of American money and weight measurement, volume and distance.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to compute rate, ratio and percent and to draw and interpret spread sheets.
Ability to compute rate, ratios, and percent and to draw and interpret spreadsheets
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving several concrete variables in standardized situations.
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Ability to Manage Multiple Priorities

Nice To Haves

Experience in customer service is preferred.

Responsibilities

Receive assigned project details from client/supervision and identify job elements for implementation of project and communicate details effectively to external customers.
Answers inquiries by clarifying desired information; researching, locating and providing information to both internal and external customers.
Accurately gather and enter data into work tracking systems.
Learn company/client policies and procedures for the development of site designs for gas and electric distribution facilities to serve a variety of customers.
Gathers site drawings, construction sketches and other data for gas and electric distribution facilities.
Generate and review customer related documents.
Perform and complete entry level design work as assigned.
Answer and provide basic information when able or screen and forward to appropriate personnel.
Ability to meet established deadlines and deliver requested information in a timely manner.
Perform other duties as assigned by management.