Client Services Support Delivery Consultant

Oracle

7d•Remote

About The Position

We’re on a journey to advance how health happens with technologies that support clinicians, inspire innovation, empower patients, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data. It’s a big challenge, but big challenges are what we do best. We’re already transforming some of the world’s largest health systems—helping them turn data into lifesaving decisions and better patient care. We want people just as dedicated as we are making history with the advancement of Federal Healthcare systems. If you’re excited about making healthcare more human, you’ve come to the right place. We’re seeking a client-focused, detail-oriented Senior Delivery Consultant to lead change and incident management for a key healthcare client. In this role, you will serve as a trusted advisor, ensuring seamless performance of critical electronic healthcare systems that directly impact clinicians and patient care. If you’re motivated by solving complex challenges, building strong client relationships, and driving meaningful outcomes, this is your opportunity to make a real impact in healthcare technology. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by calling 1-888-404-2494 in the United States.

Requirements

Remote role based in the United States
U.S. citizenship required
Requires 80–100% travel to client sites

Responsibilities

Serve as the primary point of contact and trusted advisor for all change and incident management activities at a client site
Lead the end-to-end lifecycle of incidents and defects, ensuring timely resolution and clear, proactive communication
Manage change requests and system enhancements, partnering with technical teams and stakeholders to deliver impactful improvements
Analyze system trends, performance data, and client feedback to identify and drive continuous improvement opportunities
Develop and deliver clear communication strategies, including executive updates, reporting, and presentations
Collaborate across consulting, product, engineering, and support teams to anticipate client needs and drive successful outcomes