Client Solutions Associate/Purchasing Agent
About The Position
Blower and Dempsay is a family-owned business in the heart of Santa Ana. Our mission is to help businesses flourish through innovative packaging solutions. We are experts in all areas of packaging and merchandising – concept development, planning, design, engineering, printing, manufacturing, consumer trends analysis, and project management. We offer competitive benefits and the ability to work with a team of talented individuals. We currently have an opening for a Customer Solutions Associate/Purchasing Agent in our Santa Ana office. Listed below are the requirements for the position. The Client Solutions Associate / Purchasing role supports Sales Professionals and customers by managing sales orders and purchase orders from entry through delivery and billing. This position serves as a key liaison between customers, Sales Representatives, vendors, and internal teams to ensure accurate order processing, timely fulfillment, pricing integrity, and strong customer relationships. The role requires flexibility to shift between customer service and purchasing responsibilities based on business needs and urgency.
Requirements
- Strong verbal and written communication skills with a professional, customer-focused approach.
- Excellent organizational skills with the ability to prioritize and manage multiple tasks.
- Strong attention to detail and problem-solving abilities.
- Ability to work independently with minimal supervision.
- Strong interpersonal skills.
- Comfortable working in a fast-paced, dynamic, and evolving environment.
- Flexibility to move between Customer Solutions and Purchasing responsibilities as urgency requires.
- Ability to work full-time in an in-office setting.
- High school diploma or GED.
- Working knowledge of MicroSoft Office Suite, Word.
- Experience working with ERP systems.
- Regularly required to sit at a desk and operate a computer.
- Ability to move throughout the facility as needed.
- At times, may be required to travel by vehicle, or airplane.
- Ability to perform the physical requirements stated above, with or without accommodation, are an essential function of this position.
Responsibilities
- Process customer sales orders via phone and email from entry through delivery.
- Respond to customer and Sales Representative inquiries regarding orders, pricing, and order status.
- Assist Sales Professionals with daily duties and special projects, including preparing quotations, maintaining pricing, margin accuracy, and coordinating samples or artwork.
- Act as a liaison between customers, Sales Representatives, and internal teams to ensure clear and timely communication.
- Maintain reports for Sales Representatives and customers.
- Provide backup coverage for team members to ensure continuity in the sales process.
- Enter and manage purchase orders for inventory and applicable agreements.
- Obtain purchasing quotes and coordinate order placement with vendors.
- Track purchase orders through delivery, receiving, and preparation for billing.
- Monitor and follow up on ETAs, delays, backorders, stock levels, costs, and margins.
- Coordinate closely with vendors, warehouse, and Accounting teams on purchasing activity.
- Transition between customer service and purchasing functions based on business priorities.
- Support multiple Sales Representatives and projects simultaneously.
- Perform other related duties as assigned to support sales growth and operational efficiency.
Benefits
- competitive benefits
- ability to work with a team of talented individuals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
