Client Solutions & Delivery Associate Manager

Assurant

17h • Remote

About The Position

The Client Solutions and Delivery Associate Manager will assist in implementing programs and enhancements for a large strategic client. This role partners closely with Client Services Manager teams to aid in successful execution of initiatives.

Requirements

• Bachelor’s degree in business management or similar.
• 2+ years Project Management experience.
• Problem solving ability, adapt to shifting priorities & align activities/priorities to meet organizational goals.
• Professional business judgment and strong collaborative style.
• Good interpersonal skills, especially working with cross-functional teams— and the ability to present a professional image.
• Good organizational skills and the ability to multi-task.
• Self-motivation to work independently and ability to prioritize, organize and lead as part of a project team to complete multiple tasks.
• Ability to manage multiple priorities simultaneously in a fast‑paced environment with shifting deadlines.
• Experience in communicating with management and teams at all levels.
• Ability to respond effectively to clients, employees and management and handle sensitive and/or confidential communications.
• Requires a high level of skill in both oral and written communication and the ability to effectively present ideas and information.
• Demonstrated ability to handle challenging situations and interactions with resilience and composure.
• Attention to detail, follow-up skills, strong collaboration style and business judgment.
• Fluency in Microsoft Office, including Teams, Word, Excel, PowerPoint and Project.

Nice To Haves

• Experience working with technical teams in an Agile development environment.
• Knowledge and experience in extended service contracts, and/or the service industry.
• Retail appliance or mobile industry experience.
• Experience with Wrike project management tool.

Responsibilities

• Support the execution of client programs/solutions aligned to client-specific account management plans and company goals.
• Builds effective and efficient client program launch plans to include enhancements, and corrective actions/break-fix needs within assigned client account with oversight from management.
• Understand the importance of cross-functional collaboration in designing and implementing client implementation plans and for execution to ensure seamless delivery.
• Understand implementation plans, client processes, and internal Assurant processes to recommend potential redesigns to maximize alignment and efficiency.
• Understand what drives profitability for assigned clients as well as key levers within the client contract(s).
• Partner with Client Services Management teams to support client initiatives, ensure satisfaction, NPS scores, and retention.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees