Client Success Advisor, Inside Sales

Office Depot • Austin, TX

1d • Hybrid

About The Position

The Client Success Advisor, Inside Sales position at ODP Business Solutions, ISO has two primary objectives: increasing existing account penetration and servicing existing revenue. Specifically, the position is responsible for making sales and soliciting orders for contracts from customers. The role involves selling both office and non-office supply categories and collaborating with specialists, where necessary, to achieve greater category penetration. The associate will also be responsible for ensuring customer satisfaction by responding to their service needs and initiating sales support as required. The role also requires pricing strategy execution based on appropriate profitability derived from customer profile and maintenance of customer information and data integrity in the ODP Business Solutions’ CRM. Thought leadership in developing selling strategies, training coworkers, and implementing sales initiatives are essential to the role. The associate will be expected to work in-office. Primary Responsibilities: Servicing existing revenue: Responsible for making sales or soliciting orders or contracts. For those customers in territory with current spend, the rep is responsible for servicing the existing revenue, pulling in customer service or sales support as needed to keep customer satisfied and looking to spend more with ODP Business Solutions. This includes bids, contract negotiations, request for proposals, and re-bidding existing contracts. This also includes ensuring ODP Business Solutions can earn appropriate profitability based on customer profile in volume, size, and service requirements. This will require the development of and execution of pricing strategies and tactics. This role is a hybrid position that requires both in-office and remote work. The associate will be expected to work in-office as necessary. Existing account penetration: Responsible for making sales or soliciting orders or contracts. Responsible for growing share of wallet in customers who have spend with ODP Business Solutions today by selling more of current products, greater range of products, or new category of products into the end customer; responsible for selling both office supply and non-office supply categories, pulling in specialists as needed to support greater category penetration. Takes responsibility and ownership for data integrity and accuracy of work products and creative with business planning and implementing sales initiatives. Maintains customer information in ODP Business Solutions’ CRM. Responsible for customer and company requirements and being a thought leader in developing selling strategies and training co-workers.

Requirements

• High School diploma or equivalent, Bachelors preferred
• Bachelor’s degree in a business-related field (preferred)
• Five (5) years of Strategic Account Sales and/or Management experience; minimum of three (3) years
• Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job
• Proficient in MS Office - Word, Excel, PowerPoint
• Working knowledge of CRM tools (i.e., Salesforce.com)
• Successful history of B2B selling
• Hunter mindset to existing customers and negotiate new, renewed, or amended contracts
• Strong presentation ability required since they develop customer centric solutions and deliver sales proposals on product features and benefits
• Ability to multitask, as well as work efficiently and effectively within required deadlines
• The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment
• Has the aptitude to learn the product suite and the ODP 5C way
• Ability to manage and foster change
• Coachable, yet has an entrepreneur spirit
• Maintains and updates databases with all required customer information in CRM
• Ability to read, write, speak, and understand English.
• Strong verbal, written, and interpersonal communication skills.

Nice To Haves

• Bachelor’s degree in a business-related field (preferred)

Responsibilities

• Making sales or soliciting orders or contracts
• Servicing existing revenue
• Bids, contract negotiations, request for proposals, and re-bidding existing contracts
• Development of and execution of pricing strategies and tactics
• Growing share of wallet in customers who have spend with ODP Business Solutions today by selling more of current products, greater range of products, or new category of products into the end customer
• Selling both office supply and non-office supply categories, pulling in specialists as needed to support greater category penetration
• Takes responsibility and ownership for data integrity and accuracy of work products and creative with business planning and implementing sales initiatives
• Maintains customer information in ODP Business Solutions’ CRM
• Responsible for customer and company requirements and being a thought leader in developing selling strategies and training co-workers
• Meet or exceed assigned revenue goals and sales quotas within assigned module of accounts.

Benefits

• The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!
• You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED