Client Success Consultant

SiteZeus•Tampa, FL

14h•$65,000 - $75,000•Remote

About The Position

About SiteZeus: SiteZeus helps brands make smarter real estate decisions using data, analytics, and predictive modeling. Our products support site selection, market planning, and growth strategy for multi-unit operators and enterprise brands. We work at the intersection of real estate, data science, and business strategy — which means our work is impactful, complex, and highly consultative. Overview: We’re hiring a Client Success Consultant to own a portfolio of customers and drive retention, adoption, and expansion. This role is client-facing and outcome-driven: you’ll serve as the primary point of contact for your accounts and lead strategic conversations that connect SiteZeus insights to measurable business decisions. Consultants partner with Analysts who support technical execution (data preparation, model builds, QA, and reporting). The Consultant remains the owner of the client relationship and is accountable for customer health, renewals, and growth.

Requirements

2–5+ years of experience in Customer Success, Consulting, Account Management, or Client Services
Strong client communication and presentation skills (written and verbal)
Experience managing renewals and customer health in a SaaS or services environment
Comfort working with data-driven products (you don’t need to be a data analyst, but you must be curious and adaptable)
Strong organizational skills and ability to manage multiple priorities

Nice To Haves

Experience in commercial real estate, site selection, retail strategy, or location analytics
Experience working with enterprise customers
Experience supporting analytics, BI, or data-heavy SaaS products
Familiarity with adoption/usage metrics and customer lifecycle management

Responsibilities

Own overall customer health for a book of business, including retention risk and renewal outcomes
Build strong relationships with client stakeholders, including executive-level contacts
Align customer goals to SiteZeus product capabilities and help clients operationalize insights
Lead onboarding and implementation success in partnership with internal teams
Drive adoption through structured engagement plans, usage monitoring, and proactive outreach
Lead recurring client meetings
Develop and deliver client-facing decks and presentations
Translate technical deliverables into clear business narratives and recommendations
Own renewal processes, including timelines, negotiation support, and documentation
Identify upsell and expansion opportunities through usage trends and client growth signals
Proactively detect churn risk indicators (low engagement, org changes, missed value, dissatisfaction)
Partner closely with your pod Analyst to prioritize work and deliver timely outputs
Review model outputs and deliverables for quality and client readiness
Document customer feedback and escalate trends to Product in a structured way
Contribute to internal process improvement and documentation