Client Success Coordinator

Turner Services•New York, NY

23d

About The Position

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Job Description The WBD Client Success Team is part of the Revenue Operations organization. The team consists of Planners, Account Managers, Client Success Coordinators, Managers, and Directors who oversee and optimize custom video & social campaigns across WBD brands, helping advertisers meet and exceed performance goals. The Client Success Coordinator will support the implementation, launch, and stewardship of digital campaigns. This will involve collaboration with various groups within the organization such as Sales, Yield, Ad Ops, and Billing as well as external creative agencies and 3rd party vendors. The Client Success Coordinator will perform detailed reconciliations for third-party billed ad campaigns, in conjunction with the Client Success Managers and Billing Analysts. This position provides opportunities to learn and grow in the dynamic industry of digital advertising.

Requirements

0-2 years of experience working in a Sales Planning, Client Services, or Ad Operations role
Ability to manage multiple projects and tight deadlines
Ability to prioritize across short-term and long-term goals
Strong analytical skills & entrepreneurial attitude
Ability to work in a team and independently
Excellent written and oral communication skills
Proficiency in Microsoft Office Suite
BA/BS from a 4-year university or equivalent experience
Must have the legal right to work in the United States.

Nice To Haves

Familiarity with digital tools and technology platforms including CRM and OMS is a plus

Responsibilities

Support the Client Success Managers (CSM) in pre and post-sale activities for clients in a designated POD, or book of business, to assist in the end to end campaign strategy
Partner with CSM counterparts to align on tasks and deadlines for assigned accounts
Coordinate campaign setup and complete required forms and documentation to send to other internal entities, including: Activation, Legal, Corporate Credit, Ad Ops, and Research
Act as Ad Ops liaison to coordinate asset delivery, testing, and tracking of missing creative
Act as primary point of contact for Billing and Corporate Credit team for invoices, PO revisions and credit checks
Monitor the health of your clients' campaigns, and work with your account teams to troubleshoot and improve campaign delivery when necessary
Capture screenshots and produce mockups
Partner with the billing and collections teams to resolve billing related issues
Support Client Services teammates in day-to-day tasks and special ad hoc project