Client Success Coordinator

Vheda Health

19d • Remote

About The Position

As a Client Success Coordinator, you’re super tuned into workflow and the needs of our Client Services team. You know how and where to direct things, when to follow-up, and how hard to press in order to get the answers you need to help keep projects flowing smoothly and on time. You also possess a knack for research to help your teammates and clients make well-informed decisions.
This is an exciting opportunity to help support a wide range of day-to-day client and business activities. The Client Success Coordinator position is a great step in learning the inner workings of key account management for health plans. This role is fully remote.

Requirements

• BA/ BS Degree or equivalent.
• 1-3 years or more in a support role.
• Innate ability to follow process.
• Ability to effectively collaborate with others.
• Excellent written and verbal communication, time management, and organizational skills.
• Impeccable attention to detail.
• Must be responsive, action-oriented, and able to build trust with various stakeholders.
• Proven competence to initiate and drive projects through to completion.
• Strong knowledge of Microsoft Office programs (Word, Excel, PowerPoint, etc).

Nice To Haves

• Experience working with health plans in a professional capacity.
• Experience working in an online project management system(s).

Responsibilities

• Support Vheda’s Client Services team in researching, scheduling, planning, executing, and managing day-to-day tasks.
• Efficiently coordinate project requirements, timelines, deadlines and follow-up to ensure timely and successful project completion.
• Participate in client status calls, capture meeting notes, and update status reports regularly.
• Develop an extensive understanding of Vheda’s service offering, demonstrating the ability to articulate and position these solutions within existing and potential accounts.
• Prepare agendas for client meetings and related account administration.
• Track, monitor, and generate monthly reports.
• Conduct thorough research on clients, state initiatives, competitors, and industry trends to provide valuable insights and support informed decision making.
• Help facilitate seamless collaboration, contributing to the team’s overall success and effectiveness.
• Partner seamlessly with internal departments such as clinical services, operations and analytics to ensure coordinated efforts in meeting client expectations.

Benefits

• Competitive salary
• Comprehensive health Insurance including medical, dental, vision, LTD, STD and life insurance
• 401(k)
• Unlimited paid time off
• 12 paid company holidays
• Engaging team events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees