Client Success Coordinator

Defense Holdings, Inc. • Baltimore, MD

9h • Hybrid

About The Position

Defense Holdings, Inc. (DHi) is seeking a Client Support Coordinator to provide direct assistance to client services teams, ensure accurate recordkeeping, and support daily client operations. The ideal candidate will help maintain smooth workflows and high client satisfaction.
This role requires strong communication skills, organizational abilities, and attention to detail.

Requirements

• Bachelor’s degree in Business Administration, Communications, or related field.
• 2–4 years of experience in client support, client services, or administrative roles.
• Proficiency in Microsoft Office Suite and CRM/ATS platforms.
• Strong communication, organizational, and analytical skills.
• Ability to manage confidential client information responsibly.
• Must be eligible to work in the United States.
• Ability to obtain and maintain security clearance may be required.

Nice To Haves

• Experience in government contracting or defense client support.
• Familiarity with client onboarding and support processes.

Responsibilities

• Respond to client inquiries and requests in a timely manner.
• Track client accounts and maintain accurate documentation.
• Support onboarding and account management tasks.
• Generate reports on client activity and program performance.
• Ensure compliance with internal standards and policies.
• Assist with audits and documentation as needed.
• Coordinate with client services, operations, and account management teams.
• Support leadership initiatives for client satisfaction and workflow improvement.

Benefits

• Competitive base salary (commensurate with experience)
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO) and Holidays
• Life and Disability Insurance
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level