Client Success Executive

Harris Computer

11d • $60 - $65

About The Position

Client Success Executive (CSE) Altera Digital Health At Altera, we believe healthcare technology should empower clinicians rather than burden them. We aren’t just looking for a "digital revolution"; we are focused on the steady, purposeful evolution of healthcare, helping our partners reach the "summit" of what patient care can be through smarter data, seamless interoperability, and human-centered AI. Position Summary The Client Success Executive (CSE) is a strategic partner and advocate for clients, responsible for ensuring their success, satisfaction, and growth. This role blends relationship management, operational execution, and strategic insight to deliver exceptional client outcomes. The CSE works cross-functionally to align internal efforts with client goals, drive performance, and foster long-term partnerships.

Requirements

• A bachelor’s degree is required.
• 2–4 years of client-facing experience with a track record of exceeding expectations.
• Strong communication, analytical, and problem-solving skills.
• Experience with strategic planning, KPI tracking, and cross-functional collaboration.
• Additional responsibility maybe required

Responsibilities

• Client Advocacy & Relationship Management Serve as the internal advocate for assigned clients, ensuring their goals and feedback are represented across teams.
• Build and maintain strong relationships with client stakeholders, acting as trusted advisors to drive client satisfaction and NPS.
• Serve as the escalation point for client issues, ensuring swift and effective resolution.
• Strategic Engagement & Planning Lead Strategic Partnership Reviews to assess performance, align goals, and identify growth opportunities.
• Develop and execute customized success plans based on client segmentation and strategic objectives.
• Manage quarterly Client Leadership Council (CLC) meetings and summits to foster collaboration and innovation.
• Performance Monitoring & Optimization Monitor and track KPIs that align with client goals and internal toolkits.
• Drive Net Promoter Score (NPS/KLAS) improvement initiatives at the client level.
• Analyze client data to identify trends, risks, and opportunities for optimization and upselling.
• Operational Execution Oversee day-to-day client operations, ensuring a seamless and positive experience.
• Complete SSOs (where applicable) and ensure timely delivery of client commitments.
• Partner with finance and clients to ensure account health and contractual accountability.
• Growth & Expansion Identify and drive lead generation opportunities within existing client accounts.
• Apply segmentation strategies to tailor engagement, service delivery, and growth plans.
• Cultivate reference accounts and support client advocacy initiatives.
• Provide ongoing feedback from a site visit with Client Success Leader.

Benefits

• Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.
• Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!
• Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.
• We offer a comprehensive benefit package as well as other additional “Perks”!
• We empower our employees to make a difference
• We have an award winning culture
• We offer opportunity to learn
• We are financially strong and we are owned by the largest software company in Canada (CSI)
• We have fun!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level